BA ‘all systems down’ again (apparently) at T5

[slidey]

Did you check the actual time rather than the time BA declare? Iirc the time that matters is the time at which you are able to disembark so if the plane lands 2h59m late but the doors dont open for another 2 mins, its compensation time.

[Lady London]

lucas01789 wrote:

As it happened it actual cost £130 inc. breakfast, so we weren’t exactly pushing it to the limit.

The £200 was being quoted by BA staff members to all those queuing for information. Obviously we had to stay somewhere as we couldn’t get home at that time of night. Surely that’s BA’s responsibility-duty of care and all that? Or am I being naive? (first time I’ve been in this situation).

Go for it if they’re offering. It’s just that I thought their responsibility ended on your last flight on the ticket ie you’ve reached home so far as air travel is concerned.

You are due compensation though – £220 / euros 250. in any case. If they have offered to stump up for your hotel as well I would be grateful too in your situation as such late arrivals are a nightmare – so morally due but I am just surprised BA is offering cos I did not think they were strictly obliged.

After you’ve put your claim in for both of compensation £220 and duty of care (hotel, dinner, breakfast or whichever meals came up in the extra time, if you really want to go for it :-)… well maybe just the hotel as well as compensation, could you please come back to this thread and let us know if you get it all paid? I really hope you do, Good Luck!!

[Super Secret Stuff]

Lady London wrote:

dougzz99 wrote:

@LL – “Unfolding before our very eyes in serious meltdowns with major, core issues that will now require a from-ground-up new build to fix (if they’ve got any sense). A pity we’re not seeing it with a few more companies who’ve screwed staff and loyal customers and failed to keep investing in the long term future of their companies in favour of short term rewards to management and shareholders.”

I honestly feel that a company the size of BA couldn’t (properly) build and test a new system in less than 3 years, probably longer. I suspect their strategy needs to be a gradual unwinding of the worse parts and a porting where possible of separate parts to newer more robust platforms. Even this is a huge task, and if you go with lowest tender the problems will multiply. Not that price provides and guarantee in IT.

I agree Dougzz99. This is closer to 10 years than 5 to fix. And that’s if they get the best IT people in to build then change their strategy to actually keep the core expertise inhouse longterm. New build looks expensive but is far, far cheapr in the long run.

Trouble is, as you say, the big names that don’t deliver will have similar upfront pricing to those that will eventually deliver.

3 years is ridiculous but 5 years is perfectly doable if you have strong management and the right IT providers. It won’t be easy and needs the right people to make it happen and the right budgets, but it is perfectly possible. You would face issues trying to re use legacy products, so you’d need to shield the team from outside pressures.

Particularly with platforms like AWS, Tanzu, Open Shift etc. It is easily done in 5 years. 7 years to be safe. Plus not exactly ground breaking as Singapore Airlines are already doing it

[Sealink]

I made a meme for a certain other airline forum.

• This reply was modified 55 years, 1 month ago by .

[Gary]

T5 heaving this morning, but got through bag drop/security all in 30mins.