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Forums Frequent flyer programs British Airways Executive Club BA Avios ticket on partner airline – delay compensation

  • ychi1972 3 posts

    Hello

    I’m looking to claim compensation for a delayed flight purchased using BA Avios. The flight was however was with a partner airline (Qatar), LHR-SIN with a scheduled 1h45min transit in Doha. The DOH-SIN leg was delayed and the flight eventually reached SIN 4.5hrs late.

    I know compensation rules also apply forflights purchased on frequent flyer points but in this situation I’m looking for guidance on who the claim should be made against – BA or Qatar. From a sale point of view, the purchase was made with BA Avios and so I would say the ‘contract’ is with them. The ticket however did not have a BA codeshare flight number but instead has the QR flight. I could always try BA first and wait for the outcome but would ideally like to understand where I stand under the Act.

    DOH-SIN QR944 scheduled arrival 21:25
    Arrived next day at 01:49.
    Announcement at DOH original had a 2.5 hour delay.
    It the changed to additional 2 hours.
    No explanation for the delay was given.

    Thanks

    BA Flyer IHG Stayer 2,239 posts

    You claim from the operating airline so QR.

    Who you bought the ticket from, flight numbers or how you paid makes no difference.

    ychi1972 3 posts

    Thanks for the advice and quick response

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