BA cancelled flight – what are my rights?
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Forums › Frequent flyer programs › British Airways Club › BA cancelled flight – what are my rights?
I have a MIA – LHR – MAN flight booked with BA for next June. They have cancelled the MIA – LHR flight and moved me onto an earlier flight with a different flight number. I have not accepted this as although it would still get me to MAN for the same arrival time as the original flight it would now mean a nearly 9 hour layover at LHR, as BA have no LHR – MAN flights after early morning until mid afternoon. Before I call BA I wanted to be sure of any rights that I may have, and would appreciate some guidance.
My preference would be to move to an AA flight that I have found – MIA – JFK – MAN as this has a reasonable connection time and into MAN earlier that the original flight.
Thanks for any help.
As the flight has been cancelled you have now the right to select something that is convenient to you. I would call BA with the options you found and propose that (they are not going to proactively search better options than the one they gave you).
In the extreme case they do not want to provide anything reasonable you can pay it yourself and then ask for them to refund the difference. But I consider it too much of a risk and a hassle (you may simply prefer to spend the 9hrs in LHR instead!)
Remember the trick is NOT to accept anything (change or refund or voucher) in their system, over the phone or in writing. That will basically close the case. You have until June and flights can keep changing so you can even leave this to rest for a few months and see if anything else changes (which it may).
Remember you only get one chance to rebook after a cancellation so select the alternatives carefully.
Personally I see no need to rush to rebook for a trip next June as that gives you the flexibility to cancel the trip and get a refund should prices fall.
Plus if AA are involved their schedules change on a regular basis and the time change may not be sufficient to allow a change in flight
You can now actually change the whole trip if you have outbound on the same booking.
Thanks all, appreciated.
I didn’t mention that this booking is on an old extended 241. So I am guessing that if I cancel I run the risk of losing the 241.
Thanks all, appreciated.
I didn’t mention that this booking is on an old extended 241. So I am guessing that if I cancel I run the risk of losing the 241.
You will lose the 241 if you cancel but you can rebook the whole trip so simply never ask for a refund but just a change of dates (you can only do that once and remember you do not need Avios seats to be available … so you can move to dates that actually work best for you).
Thanks Yonasi, that is useful to know, I may well forget the USA and reschedule to Asia.
Thanks again.
Thanks Yonasi, that is useful to know, I may well forget the USA and reschedule to Asia.
Thanks again.
Careful: You can change the dates of your flights (as one was cancelled) but not the destination!
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