BA charging full price for infant on Barclays upgrade voucher booking

[Zaki2]

Me and my wife booked 2 return flights in business using our separate Barclays upgrade vouchers. I just called BA to add infant to the booking and they quoted me 10% of avios and taxes of what an adult tickets without the vouchers would cost.
In the past if I’ve used the 2-4-1 or upgrade voucher via the website I’ve always paid 10% of what I paid for an infant. Not sure if the call centre in India is just trying to scam me.

What have others experienced in a similar situation?

[Garethgerry]

If it’s like a lot of reports on here, different agents apply different rules. It seems if in doubt hang up and try again .

[AndrewT]

The rules are (not) clear – infant pays 10% of the adult fare.

When using a voucher is that 10% of the normal adult fare or 10% of the fare paid by the adult on the booking? In the case of a cash fare where the fare is obviously variable it is effectively the latter, so certainly a good argument to try again to see if you can find someone to apply the same approach for a voucher ‘fare’.

[JDB]

Zaki2 wrote:

Me and my wife booked 2 return flights in business using our separate Barclays upgrade vouchers. I just called BA to add infant to the booking and they quoted me 10% of avios and taxes of what an adult tickets without the vouchers would cost.
In the past if I’ve used the 2-4-1 or upgrade voucher via the website I’ve always paid 10% of what I paid for an infant. Not sure if the call centre in India is just trying to scam me.

What have others experienced in a similar situation?

When using the Barclays Upgrade voucher, an infant without a seat is automatically upgraded with the adult so should be charged 10% of the adult fare you paid. Call BA again and refer the agent to paragraph 25 of the terms. I think the problem has probably arisen from adding the infant after the initial booking.

[BA Flyer IHG Stayer]

They will charge the infant club fares for whatever cabin you are flying in.

The Barclays voucher doesn’t apply to their booking only yours.

When using the 2-4-1 I would posit that they charged 10% of the voucher holders ticket cost and not that of the discounted companion.

No scam.

[Zaki2]

Unfortunately I only have a week until my flight so didn’t want to delay it. I told the agent that it’s not correct and she checked with her supervisor and insisted.

Is it worth calling back and asking for a refund for the rest?

[SamG]

I paid the economy price for a booking in Jan using a Barclays voucher (Club Europe, booked by phone)

I agree with @Garethgerry at least some agents have some ability to do things manually for better or worse. I remember that she ran her own calculation to check what the system wanted to charge was correct