BA complaint … compensation

[hugo r]

recently took a business class flight on BA long haul using points las – lhr BA gold member … have only ever raised a case once before with BA due to a delay over a year ago.

club suite was very dirty , didn’t get my first choice of meal, ife controller kept freezing , cabin crew member kept getting my food and drink orders wrong

sent a complaint online… 3 days later got a voucher for £300 … as never complained is that a good result… was hoping for avios , could I ask for avios instead

[Annie]

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

[Garethgerry]

Annie wrote:

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

Presume you haven’t given up

[ekposh]

hugo r wrote:

recently took a business class flight on BA long haul using points las – lhr BA gold member … have only ever raised a case once before with BA due to a delay over a year ago.

club suite was very dirty , didn’t get my first choice of meal, ife controller kept freezing , cabin crew member kept getting my food and drink orders wrong

sent a complaint online… 3 days later got a voucher for £300 … as never complained is that a good result… was hoping for avios , could I ask for avios instead

Take the cash and don’t look back. I’ve been waiting 10 weeks for a legitimate seat refund. Guess this is where being gold pays.

[executiveclubber]

Go back succinctly and ask for the number of Avios you feel is fair. There’s a “how many Avios did you receive” thread on Flyertalk for guidance, but you can use your best judgement.

[BA Flyer IHG Stayer]

What are the T&Cs on the use of the voucher?

Personally unless they were very onerous I’d take the voucher rather than the avios.

[Annie]

Garethgerry wrote:

Annie wrote:

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

Presume you haven’t given up

Hell no !

[Alex G]

Sounds like a good result!

I complained on board as my IFE wasn’t working. I was eventually allowed to move to an unsold seat that had been blocked as a crew rest seat. Got 20000 Avios a few days later. (This was in F)

[Annie]

Annie wrote:

Garethgerry wrote:

Annie wrote:

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

Presume you haven’t given up

Hell no !

I’ve raised a new complaint as there seemed to be no way to respond to the one they closed. The website says respond to the email I received saying it was closed, problem is there was no email.

[Indy500]

I have posted this before but relevant:

I have lodged 2 complaints regarding CE recently. One was regarding a non-working power socket which garnered an e-voucher for £100 and the other was lack of catering choice and the non-loading of a pre-bought duty free order which generated an amazing £500 e-voucher. No arguments from me….

Indy

[Annie]

Annie wrote:

Annie wrote:

Garethgerry wrote:

Annie wrote:

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

Presume you haven’t given up

Hell no !

I’ve raised a new complaint as there seemed to be no way to respond to the one they closed. The website says respond to the email I received saying it was closed, problem is there was no email.

I raised my new complaint two days ago but haven’t received an email acknowledging it. Is this normal now ?

[Annie]

Annie wrote:

Annie wrote:

Garethgerry wrote:

Annie wrote:

I came back from Singapore in club on 16 Sept with a broken seat and no IFE ( headphone jack broken.)
I raised a complaint which BA closed with zero communication or compensation.
The cabin crew noted my issues and said they would report it.
I’d say you’ve done quite well.

Presume you haven’t given up

Hell no !

I’ve raised a new complaint as there seemed to be no way to respond to the one they closed. The website says respond to the email I received saying it was closed, problem is there was no email.

I raised a new complaint two days ago but didn’t receive an email with the usual acknowledgment. I did note the case number. Is this normal ?

[strickers]

I raised one yesterday for the awful ‘Aspire’ lounge in San Diego, no seating for the first 45 minutes we were there. Blatantly asked for 15k Avios each although I’d be surprised if they agreed. Email confirmation came the next day.