BA complaint form

[mecrash]

I filled in a complaint form online and sent it..
Do I receive confirmation via email that they have the complaint or do I just assume they have the complaint ?

[NorthernLass]

It’s a bit hit and miss. I take a screenshot of the confirmation page at the end of the process!

[mecrash]

I’ll do that in future.
Probably do it again just in case.

[BA Flyer IHG Stayer]

I’ve always had an email but not always instantaneously and even then they can go to spam.

I would avoid rushing to resend it because duplicates just clog the system up and delay the processing of them.

I think phone agents can trace them via your email / exec club number so I d call tomorrow first before resubmitting.