-
I’ve been lazy with complaining about BA’s flights. Is there a time limit to make a complaint (for the usual stuff, broken seat, dirty cabin, burnt food etc)?
No time limit really, crack on!
@Cranzle – well, as the new self appointed HfP shop steward says, there’s no time limit but expect a late complaint, presumably encouraged by recent reports of points largesse, to be treated with appropriate circumspection. If you actually care and would like action about the points you have raised here on more than one occasion, writing to BA with good detailed balanced feedback will yield much better results than the rather unpleasant points grab about very minor issues encouraged by some.
Always allowing your ego to get the better of you, and putting your well-trodden views on what’s right and wrong onto faceless corporations. I hope you find some peace one day JDB!
Obviously the sooner the better but if you start complaining about absolutely everything then you’re going to end up on a list of the whiners and then the ignored.
Unless you complained at the time (on-board) how are BA going to check your complaint is valid?? As with all complaints, you need to raise the issue immediately and allow a chance for it to be put right. Otherwise raise it immediately afterwards.
Unless you have status I’d suggest you might just get the above advice from BA. And then stuck on the whiners list 😉
@CranzleIf you actually care and would like action about the points you have raised here on more than one occasion, writing to BA with good detailed balanced feedback will yield much better results than the rather unpleasant points grab about very minor issues encouraged by some.
Are you suggesting that, based on me spending the time and effort to write detailed feedback to BA management, they might suddenly realise that they have forgotten to clean their aircraft, or might prompt them to suddenly divert spend to interior maintenance? They are operating in a highly regulated industry, they for sure know that they are spending as little as possible on the inside of their aircraft. I guess, the question is, are they doing the same on the outside too?
@Cranzle – what I’m saying is that if you provide helpful feedback rather than just going on an Avios fishing expedition, you can expect proper engagement. That doesn’t mean that anything will change overnight, but you will get to speak to or email with someone from the relevant team and there will be a cumulative benefit; BA is constantly evolving. The sort of trivial complaints we read of here will often get a very generous Avios bung (until they break the system) and their complaint will be categorised for statistical purposes but not analysed. It is the same for lots of aspects of life – if one wants one’s voice heard, one needs to do it properly.
And if one wants JDB’s opinion, one will receive it as if it’s fact whether it’s asked for or not 🤷
This is basically all opinion. CS agents will not treat a complaint with “circumspection” based on the date!
@CranzleIf you actually care and would like action about the points you have raised here on more than one occasion, writing to BA with good detailed balanced feedback will yield much better results than the rather unpleasant points grab about very minor issues encouraged by some.
Are you suggesting that, based on me spending the time and effort to write detailed feedback to BA management, they might suddenly realise that they have forgotten to clean their aircraft, or might prompt them to suddenly divert spend to interior maintenance? They are operating in a highly regulated industry, they for sure know that they are spending as little as possible on the inside of their aircraft. I guess, the question is, are they doing the same on the outside too?
What I’m saying is that if you provide helpful feedback rather than just going on an Avios fishing expedition, you can expect proper engagement. That doesn’t mean that anything will change overnight, but you will get to speak to or email with someone from the relevant team and there will be a cumulative benefit; BA is constantly evolving. The sort of trivial complaints we read of here will often get a very generous Avios bung (until they break the system) and their complaint will be categorised for statistical purposes but not analysed. It is the same for lots of aspects of life – if one wants once voice heard, one needs to do it properly.
A very trivial complaint (Helpful feedback in JDB’s world) yielded me a £400 eVoucher within 24 hours of me sending it in. Total unwarranted or expected largesse
@CranzleIf you actually care and would like action about the points you have raised here on more than one occasion, writing to BA with good detailed balanced feedback will yield much better results than the rather unpleasant points grab about very minor issues encouraged by some.
Are you suggesting that, based on me spending the time and effort to write detailed feedback to BA management, they might suddenly realise that they have forgotten to clean their aircraft, or might prompt them to suddenly divert spend to interior maintenance? They are operating in a highly regulated industry, they for sure know that they are spending as little as possible on the inside of their aircraft. I guess, the question is, are they doing the same on the outside too?
What I’m saying is that if you provide helpful feedback rather than just going on an Avios fishing expedition, you can expect proper engagement. That doesn’t mean that anything will change overnight, but you will get to speak to or email with someone from the relevant team and there will be a cumulative benefit; BA is constantly evolving. The sort of trivial complaints we read of here will often get a very generous Avios bung (until they break the system) and their complaint will be categorised for statistical purposes but not analysed. It is the same for lots of aspects of life – if one wants once voice heard, one needs to do it properly.
Your preferred approach is one I would use in business, where I was looking to build or maintain a relationship. It takes time and effort.
However, in this scenario, having paid for a service, I am not inclined write to Mr Doyle or his team asking them to consider cleaning their planes, or fix broken items. They know what they are doing, why they are doing it, and I’m not going to waste my time lobbying for change. I’m happy to spent 2 mins and get some type of rebate and rinse and repeat every time they fall short.@Cranzle if you don’t want to do it with BA, but clearly understand the concept of the personal in business relationships, try it with hotels. It will get you a whole lot further in every way than the very exclusive loyalty number that a mere 100m other IHG customers have, or c.200m Marriott Bonvoy or Hilton guests each have.
Obviously the sooner the better but if you start complaining about absolutely everything then you’re going to end up on a list of the whiners and then the ignored.
I got Avios when they had no red wine in Club Europe – not sure where on the complaint spectrum that lies but I think as long as you can justify the complaint (I only drink red wine) then you won’t sound like a whiner.
If you’re unhappy with something, don’t wait months to complain – it wasn’t so important.
I’ve had 10-20k Avios (pp) automatically for things as trivial as a hair on a salad (replaced immediately) or 12 hour delay for luggage (delivered to door). But always give them a chance to fix the problem, not moan afterwards. Can’t understand why @danimal can’t just raid the Econ bar for red wine. Let’s be honest, it’s all crap in CE anyway.
If you’re unhappy with something, don’t wait months to complain – it wasn’t so important.
I’m often unhappy. Sometimes I take years to complain! 🙂
If you’re unhappy with something, don’t wait months to complain – it wasn’t so important.
I’m often unhappy. Sometimes I take years to complain! 🙂
Ah well, @Cranzle you have already highlighted our age disparity on this thread! Some of us older folk marvel at how younger people complain endlessly, look to blame someone for everything and want compensation for the most tiny slights that we just think are part of the ordinary vicissitudes of life. We often prefer just to relax, be happy, look to the future and get on with stuff. Or you can be like Ginger and Whinger, constantly complaining, raking up the past, seemingly rather miserable and trying to drag everyone else down in their wake.
how younger people complain endlessly, look to blame someone for everything and want compensation
Something of a rather broad and unfair generalisation there. Some might even call you ageist.
- You must be logged in to reply to this topic.
Popular articles this week:
