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Forums Frequent flyer programs British Airways Executive Club British Airways offering (near) free cancellation on Avios bookings

  • Crey 35 posts

    Is there any update to if it’s £1 fee or not going into 2024 or is it still £35 fee for cancelling ?

    SteveJ 989 posts

    £1 for short haul on BA metal. If you get the form try again later.

    dynamodolman 10 posts

    Update on the cancellation form issue:

    Spoke to a very helpful BA assistant today and the issue was my booking had a status of “TK”. The assistant didn’t know why, but for a confirmed booking it should be “HK”.
    So the assistant changed the status to HK and then when I went into the booking online and looked at the Cancellation page, it was working correctly.
    So no admin form for me to fill in, but the Avios and Cash refund form that I’d expect.
    Cancelled through that and got the AVios refunded and the cash back.

    JDB 4,516 posts

    Update on the cancellation form issue:

    Spoke to a very helpful BA assistant today and the issue was my booking had a status of “TK”. The assistant didn’t know why, but for a confirmed booking it should be “HK”.
    So the assistant changed the status to HK and then when I went into the booking online and looked at the Cancellation page, it was working correctly.
    So no admin form for me to fill in, but the Avios and Cash refund form that I’d expect.
    Cancelled through that and got the AVios refunded and the cash back.

    ‘TK1’ means a schedule change not yet accepted for one person. When it is accepted it changes to ‘HK1’ (for hold confirmed, one seat, or HK2 for two seats etc). Many airlines won’t allow other actions such as seat changes until the status change is accepted.

    dynamodolman 10 posts

    Update on the cancellation form issue:

    Spoke to a very helpful BA assistant today and the issue was my booking had a status of “TK”. The assistant didn’t know why, but for a confirmed booking it should be “HK”.
    So the assistant changed the status to HK and then when I went into the booking online and looked at the Cancellation page, it was working correctly.
    So no admin form for me to fill in, but the Avios and Cash refund form that I’d expect.
    Cancelled through that and got the AVios refunded and the cash back.

    ‘TK1’ means a schedule change not yet accepted for one person. When it is accepted it changes to ‘HK1’ (for hold confirmed, one seat, or HK2 for two seats etc). Many airlines won’t allow other actions such as seat changes until the status change is accepted.

    Thanks for the info.

    I never had an email through about the schedule change.
    Do you think there was somewhere in My Account and My Bookings that I could have confirmed that would have changed the status to HK please?
    Rather than me having to contact Customer Services?

    JDB 4,516 posts

    @dynamodolman – if there were a schedule change, there would have been the option to accept it. If the TK status was for another reason – essentially something BA needed to notify or check with you it may not have been ‘self service’ and they should have contacted you but might not have got round to it.

    In the old days, BA used to employ lots of people to call passengers to notify them of changes, waitlist confirmations etc. but nowadays they might not even programme their systems to do it automatically.

    Froggee 947 posts

    Super helpful. I just had the same issue on a superfluous booking (we can’t face going away with the boys at half term) which was showing as TK.

    There was no schedule change but one of the flights had been changed to Finnair metal. Apparently it was in a queue for something to happen so it may have self-resolved. But the agent changed it to HK as above.

    Weirdly I was still unable to make changes to the booking online but I could cancel it online which was undoubtedly a much better deal than filling in the form.

    Swifty 56 posts

    In the old days, 30 yrs ago.. I remember that I didn’t have mobile, obvs not invented..turned up at man airport, and discovered that my flight had been cancelled. Ba popped me on the next flight to heathrow and then on to faro. They were so lovely. I was 18 and a bit bemused that I was going on a 30 min flight..

    tiberius 34 posts

    Hi, I have made a booking from Lon to Amsterdam for early Feb with BA but notice the offer on Trip that is going live tomorrow – buy one get one free on BA flights to Amsterdam for trips feb-march. I paid £18 in taxes for these flights. If I were to cancel these avios flights to rebook with Trip would my cancellation fees be £18, or, because of this IT glitch, £1? Thanks very much for the help.

    SteveJ 989 posts
    tiberius 34 posts

    @tiberius £1

    Thanks very much Steve

    shub 90 posts

    Hi, I have made a booking from Lon to Amsterdam for early Feb with BA but notice the offer on Trip that is going live tomorrow – buy one get one free on BA flights to Amsterdam for trips feb-march. I paid £18 in taxes for these flights. If I were to cancel these avios flights to rebook with Trip would my cancellation fees be £18, or, because of this IT glitch, £1? Thanks very much for the help.

    You can go to the cancellation screen and check the cancellation charge BA is quoting without cancelling the booking.

    mzb 65 posts

    Are there any recent reports on what the cancellation fee for BA Avios RFS bookings are? Is it still £1 or have they fixed it back to up to £35? I am looking at making a booking and trying to chose whether I should go mid Avios/£17.50 lowest Avios/highest cash (which is my preferred option). There is a chance I will have to cancel if travel plans change.

    NorthernLass 7,933 posts

    Still £1 as reported this week!

    dynamodolman 10 posts

    I made a Business Class booking a month ago (no Economy seats on flight)
    Went to cancel it today and it’s for a £35 cancellation charge with it! Through the normal online way – so not the “Contact Us” way.

    Are Business class seats exempt from the online £0.50 cancellation charge please?

    Thanks

    NorthernLass 7,933 posts

    Was this a long-haul or short-haul flight? The 50p charge has only been on short haul, regardless of cabin.

    dynamodolman 10 posts

    Short haul – Dusseldorf to LHR

    NorthernLass 7,933 posts

    What did you actually pay? You normally wouldn’t be charged more than this, did you select a high cash option?

    BA Flyer IHG Stayer 2,169 posts

    How much was the cash element of the fare?

    If it’s more than £35 then you pay £35. if less then it’s the 50p/leg

    dynamodolman 10 posts

    Ah ok – yes it was way more than £35, as I thought when combined with the Avios it was the best priced option.
    School boy error!
    Thanks

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