BA e-Store Purchase – Help Needed

[IanMc]

Hi

I posted previously around how i was waiting for 75,000 Avios (inc 50% bonus) through the purchase of Sofas with darlings of Chelsea. The whole situation is ridiculous and i received an email yesterday from BA advising that they were not going to process the Miles.

There email stated that i had used TopCashback and had not booked through the e-store. This is ridiculous for 2 reasons;

1. I do not even have a Topcashback Account
2. I provided evidence that the purchase was tracked through the e-store
3. I received written confirmation from Darlings of Chelsea that they had approved the Avios and that BA had declined them.

Given it is such a sizeable amount, does anyone have any experience around where i should go next?

TIA
Ian

[Man of Kent]

Although for a much smaller number of Avios than you are suffering when they said this to me I asked them to provide evidence of their claim, they then just credited the Avios.