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BA have sent an e-voucher as compensation for a flight issue. I have a lot of Avios and hence don’t tend to book BA flights with cash. What’s the best way to actually use this?
One thought is using it towards a BA holiday with 1 x economy flight as often the total price works out to about the same as booking the hotel elsewhere without the flight. I’d then add on the 2nd flight with a separate Avios redemption.
I’ve read on this forum that BA can add an evoucher to a holiday booking if you email them after booking and they’ll refund your original payment method. Or you can call and they’ll do it but apparently the email response was very fast. Was this just for COVID related vouchers or do they still offer this?
If I did book the 2nd flight separately can BA add this to the holiday booking after as that will make it far more likely we’d be automatically sat together? I don’t have any status.
A e-voucher for compensation isn’t the same as a Covid caused e-voucher and the T&Cs are different.
How to use it should have been outlined in the email they sent you and should also be viewable within the vouchers section of your BAEC account.
On your last Q – no this is simply not possible.
Thanks. It doesn’t say in the email the terms or how to use it. It mentioned a link that wasn’t in there. I’d read on this forum despite terms that vouchers can be retrospectively redeemed against holidays so I’m keen to hear personal experiences.
But those are Covid related e-vouchers which aren’t the same as the one you have!
Hi
I am going through a similar scenario as you and agree the link in the evoucher email they sent you tells you nothing. I have spoken to BA holiday CS agent who told me to email it in (after about 4 weeks nothing happened). I then tried emailing it to BA Holidays Contact Centre and again, as to date nothing has happened.
It has happened to me in the past, and they cannot credit the evoucher against the holiday but they instead reduce the cost of the holiday by the value of the voucher.
Finally, last week I contacted the Exec Club, I cannot remember which option I took, and I was put through immediately to British Airways Holidays CS team. Spoke to a very nice lady, who explained they are now refunding vouchers back onto the credit card that payment was taken against the booking that we had the issue with. She said it will take 7-10 working days, so we are currently at day 6 and still waiting but hopeful!!
Ok thanks. My complaint was on a BA flight, not a holiday. It was an Avios redemption. So they’d refund the card I paid with by this £100? The only payment made was for taxes and fees.
I’m fine to book a mini trip via BA holidays and have them retrospectively apply the voucher instead. I may call the holidays team to ask.
I had a long chat with a helpful lady this morning, and if the e-voucher has been issued by Customer Services as a result of a complaint etc (not a COVID voucher) then they are only valid to be used on a flight booking and not on a holiday.
I did mention to her, that the previous Agent had told me the money was being refunded onto my card, but I think that only applies to the COVID vouchers.
As a gesture of goodwill, and because I had been advised incorrectly she adjusted the cost of our next BA Holiday by the value of the evoucher.
So beware, if you complain maybe taken Avios vouchers is better than money if you mainly book BA holidays and not flights only.
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