BA IT Crash 18/11

[Nath4n]

Stuck on the runway at Lanzarote waiting to take off, 90 minutes delay so far. We’ve just been told by the captain that there’s a global BA IT outage with no timeline for resolution / takeoff.

[NorthernLass]

These are becoming a regular event – hope you’re not stuck on the plane too long.

[HampshireHog]

A new cleaner hoovering?

[jampot]

Waiting for a flight to MLE on the tarmac at LHR and the pilot is also saying there are IT issues but saying it’s affecting all airlines, relates to ‘load and balance’. Getting nervous!!

[harrisjamieh]

Same here at LHR, waiting to head off to LIS. Load and balance info not coming through.

Captain: “for those of you who are frequent flyers this won’t come as much of a surprise…”

[Super Secret Stuff]

jampot wrote:

Waiting for a flight to MLE on the tarmac at LHR and the pilot is also saying there are IT issues but saying it’s affecting all airlines, relates to ‘load and balance’. Getting nervous!!

It’s definately not affecting all airlines, looking on flight radar I can see Ryanair’s and EasyJet’s leaving on time.

I’d also think there would be a lot more new reporting if it was global… just BAs IT department being awful as per usual

[Gosia44]

Just arrived at Heathrow, 1.5h wait for suitcase due to “IT issues”. Everyone is encouraged to go home and log a luggage claim.

[Gosia44]

And it was 1h wait on the plane after landing to get to the terminal building. A long evening.

[Lady London]

I’m wondering why anyone would put the words “BA Crash” in a topic headline on a site attended by regular flyers.

[davefl]

Turns out they lost internal and external telephony as well.

As an IT Pro/Systems Architect (now retired), I’m horrified that any company, particularly one as big a target as BA has telephony, operational systems such as its Load Control system and also its public facing website on one shared set of infrastructure and also one that doesn’t have failover capacity within seconds if not less than 15 mins.

Words absolutely fail me as to how utterly ridiculous this situation is. BA, you’re a national disgrace.

If I’d ever designed infrastructure like that in my career I’d expect to be sacked when the inevitable happened.

This is a perfect example of the ill thought out rush to the cloud to save a few quid that the majority of companies have done over the past few years.

[ross]

Anyone flying today, how is it at the airport?

[NorthernLass]

I wonder how many delays BA will try to blame on the snow. By now it feels like a BA IT outage is entirely foreseeable and not extraordinary circs!

[JDB]

NorthernLass wrote:

I wonder how many delays BA will try to blame on the snow. By now it feels like a BA IT outage is entirely foreseeable and not extraordinary circs!

There’s sleet and poor visibility at LHR, so they are quite well covered from an ‘extraordinary circumstances’ perspective.

[Scott]

Re “BA, you’re a national disgrace. ”

Well at least they’re not an international disgrace, so could be worse.

[davefl]

https://www.paddleyourownkanoo.com/2024/11/19/british-airways-ceo-sean-doyle-says-latest-it-outage-proves-750-million-investment-in-new-computers-is-working/

[NorthernLass]

“Customer feedback about our new enhanced outages has been overwhelmingly positive”, no doubt 😂

[TGLoyalty]

davefl wrote:

https://www.paddleyourownkanoo.com/2024/11/19/british-airways-ceo-sean-doyle-says-latest-it-outage-proves-750-million-investment-in-new-computers-is-working/

It’s easy to point fingers but all they can do now is deal with mistakes of the past and try to fix them / improve resilience

The fact that it seemed to be back in working order very quickly and no one is talking about it unlike issues in the past do show Atleast there might be some green shoots of improvement

[Ihar]

“BA Crash” – I think there have been instances of aircraft “turning it off and back on again” – quite a few on ground and I seem to remember a few in-flight (at least engines). Always the first and best course of action! 😂