BA Shopping portal – points given then removed

[sloth]

Hi,

Do people have experience of the BA Shopping portal giving and then removing points? Who can I complain to as I see no valid reason for having the points removed

Thanks

[AJA]

I’ve had it happen a couple of times. Usually because the retailer has applied a discount at the payment stage. The only way to appeal is through the website. I’ve had one successful appeal and one where it was rejected.

[Points Hound]

https://www.shopping.ba.com/my-account/missing-avios

[NorthernLass]

They started doing this a few years ago wherever they can find the slightest excuse. It must cost them more to have someone going through all the transactions than they save by confiscating the avios!

[sloth]

Thanks both have raised a query

[Rob]

The problem is that you have broken a rule which BA doesn’t tell you about. If you look at the same merchant at TopCashback you will see the full list of rules foe triggering payment and potentially which you broke.