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  • hugog 58 posts

    Hi all,
    Have had the excuse from one of the senior managers that a flight cancellation was caused by covid absence – cancelled an hour after departure. I know somebody posted that the caa were not allowing this – can anyone point me to where? It is disappointing that someone at the executive office thinks it is ok to still use this excuse.

    NorthernLass 9,496 posts

    Send a letter before action to their legal department, this has been successful for a few readers recently.

    Froggee 1,149 posts

    From a prior thread:

    From the CAA itself:

    We recognise that the current operating environment is impacting airlines’ operations. We consider that the following circumstances would be viewed as extraordinary circumstances and therefore the fixed sum compensation would, in our view, not be payable:

    Where the Government advises against all travel, or all but essential travel, to a destination; or

    For cancellations or long delays impacted by Covid-19 in other circumstances that are not inherent in the operation of the airline and beyond its control. Such circumstances could include those where there is no Government advice against travel, but where disruption has been directly caused by activities of regulatory authorities or other third parties related to Covid-19, for example closing airspace to the airline, seriously restricting the airline’s operations in other ways, or where the corresponding movement of persons is not entirely prohibited, but limited to persons benefitting from exemptions (for example nationals or residents of the state concerned).

    We do not, however, consider that all circumstances which may be related to Covid-19 will necessarily be extraordinary circumstances, for example where those circumstances could be considered inherent in the operation of an airline. Examples of such circumstances may include managing staffing levels and absences.

    https://www.caa.co.uk/commercial-industry/airlines/guidance-on-consumer-law-for-airlines/

    hugog 58 posts

    Thanks that is the one I was looking for

    hugog 58 posts

    Thanks – BA just ignored that mention and still believe the flight was cancelled/delayed due to extraordinary circumstances. Let’s see if the letter before legal action helps!

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