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Forums Frequent flyer programs British Airways Executive Club BA – “We’ve locked your account as a precaution”

  • nwoody2001 25 posts

    Just received this email today with the above subject.

    I try to log in at BA.com and get the following:

    “We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.”

    The email I’ve been sent directs you to follow a link, log in and follow instructions. The link just directs you to the same ba.com website and becomes a viscous circle.

    Just me that’s received this or have a few of us?!

    BA Flyer IHG Stayer 1,866 posts
    carpentr 4 posts

    I had this yesterday. Made the call and it was unlocked – with no need to reset my password – this morning.

    bubbatrautt 15 posts

    i got it as well last week.
    have tried to reset via app and website and still not able to reset password etc.
    tried calling and got the ‘we are busy, please call later’ message.
    Pathetic BA..

    Lady London 1,952 posts

    Sounds like “One of our IT jobs boobed again, failed and has left large numbers of user accounts locked out”.

    A number of reports of this from users on HfP in the past week or two. We’ll be the tip of the iceberg, in terms of numbers of users affected.

    It’s BAU for BA though, it seems.

    A “Precaution” is what got your account locked….Yeah, right

    Jon 256 posts

    As a data point, in case it helps spot any patterns (although I strongly suspect this is just another IT screw-up and there’s no rhyme or reason…). My account got locked out a few days ago shortly after I’d made a whole bunch of Avios redemptions, drawing on both my BAEC stash and the other household account members, and more or less wiping out our combined balance. All totally legit and intentional, with tickets bought for myself and household, but maybe that triggered some sort of security alert? (I can understand why it might have looked like a slightly random selection of flights!)

    Would be good if the on-screen messaging gave a clear path for getting it unlocked though, rather than being told to wait for emails and letters that never come.

    Jon 256 posts

    Have now received a “We’ve unlocked your account” email from BA and sure enough everything appears to be back to normal (aside from my account defaulting to USA region for some reason).

    Don’t know whether that was because I emailed exec-club.administration@ba.com the other day (didn’t get any reply or acknowledgement at the time) or whether they’re emailing everyone affected. Needless to say absolutely no apology for the inconvenience or acknowledgement of any screw-up etc.

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