BA – “We’ve locked your account as a precaution”
1st December 2023 at 16:19nwoody2001 25 posts
Just received this email today with the above subject.
I try to log in at BA.com and get the following:
“We have locked your account temporarily to keep it safe and secure. For more information please refer to the email or letter you received from us.”
The email I’ve been sent directs you to follow a link, log in and follow instructions. The link just directs you to the same ba.com website and becomes a viscous circle.
Just me that’s received this or have a few of us?!1st December 2023 at 16:21BA Flyer IHG Stayer 1,866 posts1st December 2023 at 16:23carpentr 4 posts
I had this yesterday. Made the call and it was unlocked – with no need to reset my password – this morning.1st December 2023 at 17:46bubbatrautt 15 posts
i got it as well last week.
have tried to reset via app and website and still not able to reset password etc.
tried calling and got the ‘we are busy, please call later’ message.
Pathetic BA..2nd December 2023 at 20:30Lady London 1,952 posts
Sounds like “One of our IT jobs boobed again, failed and has left large numbers of user accounts locked out”.
A number of reports of this from users on HfP in the past week or two. We’ll be the tip of the iceberg, in terms of numbers of users affected.
It’s BAU for BA though, it seems.
A “Precaution” is what got your account locked….Yeah, right3rd December 2023 at 06:17Jon 256 posts
As a data point, in case it helps spot any patterns (although I strongly suspect this is just another IT screw-up and there’s no rhyme or reason…). My account got locked out a few days ago shortly after I’d made a whole bunch of Avios redemptions, drawing on both my BAEC stash and the other household account members, and more or less wiping out our combined balance. All totally legit and intentional, with tickets bought for myself and household, but maybe that triggered some sort of security alert? (I can understand why it might have looked like a slightly random selection of flights!)
Would be good if the on-screen messaging gave a clear path for getting it unlocked though, rather than being told to wait for emails and letters that never come.5th December 2023 at 09:37Jon 256 posts
Have now received a “We’ve unlocked your account” email from BA and sure enough everything appears to be back to normal (aside from my account defaulting to USA region for some reason).
Don’t know whether that was because I emailed email@example.com the other day (didn’t get any reply or acknowledgement at the time) or whether they’re emailing everyone affected. Needless to say absolutely no apology for the inconvenience or acknowledgement of any screw-up etc.
- You must be logged in to reply to this topic.
Review: 100 Queen’s Gate, South Kensington: the last stop on my Hilton Curio hotel tour of London
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- zapato1060 on Amex Platinum (Personal) Fast Track at airports
- zapato1060 on BA Amex Premium Plus Pro rata refund question
- zapato1060 on Cancelled my Barclaycard Avios, but two years later it’s still active
- zapato1060 on Chat thread – Wednesday 21st February
- slidey on Thank you! Now please help plan my LA trip
- revkev7 on InterContinental Edinburgh – lounge and rooms
- yorkshireRich on Thank you! Now please help plan my LA trip
- derbydave on Driving in Japan
- Harrier25 on Post your American Express Platinum retention offers here!
- JDB on BA Amex Premium Plus Pro rata refund question
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.