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Hi all
I recently achieved silver status. But I’m not 100% sure of how long it will now last for.
My collection year ended last month and has now obviously been moved to 31/03/25 now.
This is what I see when I log into my account. My question is will I remain a silver member until 31/03/25 or 30/04/26 as shown in the picture.
Thank you in advance.
Explained on this page. I don’t think membership card expiry is related to your tier point year.
https://www.britishairways.com/content/executive-club/faqs/tier-point-collection-changes
When you earn a status you do so for the rest of your current collection year and the whole of the following year. Plus until the end of the following month.
Since you earned silver in your new 24/25 year it will expire on 31st April 2026
Earned in your 1/4/24 – 31/3/25 year.
Plus your 1/4/25 – 31/3/26 year
Plus an extra month to 30/4/26.
It’s a little odd that the card expiry shows Oct 2026. Your previously completed year would have got you Silver until October 2025.
It’s a little odd that the card expiry shows Oct 2026. Your previously completed year would have got you Silver until October 2025.
Apologies. My tier point collection year ended this month.
When you earn a status you do so for the rest of your current collection year and the whole of the following year. Plus until the end of the following month.
Since you earned silver in your new 24/25 year it will expire on 31st April 2026
Earned in your 1/4/24 – 31/3/25 year.
Plus your 1/4/25 – 31/3/26 year
Plus an extra month to 30/4/26.
Thank you.
what day were the flights that got you silver?
I read it was after the 8th of the month.
Knowing the accurate date will determine which TP year they got added to and how long your status lasts.
I based my answer on you saying your collection year ended on 8th August (“last month”) and the TPs that got you over the limit were earned in the last couple of weeks I.e.recently.
I’m still confused about this! So are collection years changing but membership years staying the same? Surely that would mean everyone’s earned status would last for different periods 🤷♀️
I thought I was getting diddled out of 4 months of status (end of August becoming end of April), but my membership “card” still says it expires 31/08/25.
what day were the flights that got you silver?
I read it was after the 8th of the month.
Knowing the accurate date will determine which TP year they got added to and how long your status lasts.
I based my answer on you saying your collection year ended on 8th August (“last month”) and the TPs that got you over the limit were earned in the last couple of weeks I.e.recently.
It’s a little bit complicated. And to be brutally honest, the whole process has been incredibly frustrating. And I’m confusing myself now!
My membership year ended in August. However we had booked a BA holiday that earned double tier points. Our flight back to the UK took place on 31/08/24. I had been credited the points for the outbound, inbound and ‘bonus’ outbound points into my account for a total of 510 points.
I wasn’t granted the remaining 90 points needed to make us silver.
Very long story short, I have called BA numerous times but have failed to find anyone who completely understand what double tier points are as well as the changes to tier point years! People have taken my details but never called me back.
I logged a call on their website giving all details of three family accounts. My wife is in exactly the same position too!
After my last call to BA I became so frustrated that I emailed their CEO asking for assistance. I wanted the silver status as we have several flights booked and I want t take advantage of seat selection and additional baggage allowances etc. I was originally told that these bonus points would be added 14 business days after the flight and they would be added to our previous years total.
I finally receive an email today stating :-
“Thank you for getting in touch with us – it’s nice to hear from you.
I can confirm that the additional bonus Tier Points for booking reference XXXXXX have now been credited to your account. This will show on your account as a balance adjustment. You can see this when you log in to your account at ba.com.
Since your flights were taken in your previous Tier Point collection year, but the bonus Tier Point award was not credited until your current collection year, your bonus Tier Points have been credited straight into your lifetime Tier Point balance. This will show on your account as ‘0’ but please be assured that your Tier Points have been correctly credited to your lifetime balance.
I have also corrected the Tier Points on XXXXXX account, which you can see by logging into his account online at ba.com. I am afraid due to the General Data Protection Regulations, we are unable to disclose any details to you about XXXXXXX account. I am sorry for any inconvenience this may cause.
So now, myself, my wife and my son all have the correct amount of lifetime tier points. We have all received the new status. But whereas I thought points earned from 01/04/24 to the end of your tier point year were rolled over into the new shorter tier point year I have found that the wife and I have 90 pints missing. And my sone somehow has 185 points missing.
So, right now I have no idea how long my silver status will run for.
I’ll spare you the details but I’ve spent several hours on the phone to BA, mostly on hold etc.
And now, although we’re silver members I still can’t select seats on previously booked flights without being charged and our baggage allowances show as one bag where as it should really be two.
However if I put through a dummy booking I can now select seats for free etc. So it’s as if their IT systems think my previous bookings still think I’m a bronze member etc.
We also have friends who flew back on the same flight as us. Their double tier points should also make them silver. Although their collection years ends next month. They are in the same position also. Neither of them have received the double tier points for the return leg!
Fun and games…… 🙂
@NorthernLass I think they’re all aligning. If I’ve got this right and for the sake of simple sums, I collected 600TP between April and the end of August, before my collection year finished in September. I’m therefore expecting to get silver until September 2025, but will extend to April 2026 at some point (maybe after March?) because of the new aligned collection year starting and collecting the 600TP since April.
If I’ve got that wrong, then I’m confused too!
Yeah we had a BAH booking earning 320 booked and paid in full for mid march months before BA decided to move the goalposts.
Although we’ve qualified well ahead of our current ( 8th December) year end it’s our understanding that whilst qualified for next year when it comes to our next assessment they will count earnings from 01.04.24-31.03.25 ignoring half our earnings all in place before their decision to change the programme but double counting the other. I’m of the mind that I would argue that as the trip was all in place before they altered terms I’d complied with in place at time of contract creation and there being less than 14 days between crediting & their selected “this counts” date that they should honour the connected earnings in requalification assessment. Morally at least I feel that to be a reasonable & just position.
Then I realised that ethics be damned for any commercial entity and more over. it’s BA. Lack of reasoning, objectivity, customer relations and/or IT suggest that’s a dangerous risk.They at least added TBS so we’ve a new location to explore on a March trip that, arguably, we maybe shouldn’t have to take or pay out for but it’s BA so I’d rather go safe than lose silver and have to fight to get it back.
Having qualified under the old system this year we should be set till 8 December 25/! card end 31 Jan 26. If they counted the mid march 24 BAH booking as well then under the new system we wouldn’t have to earn anything until after 30 April 26 as we’d have double period qualified due to their adjustments and double counting policies. So extra trip to be booked which I think will cover us for 25 and up until April 27.
Can’t wait to see how absolute the IT meltdown is on migration day. imagine the number of accounts lost to the ether and/or incorrectly striped of TPs along with records to prove their existence will be higher than even our worst guesses. As for system miscounts & protracted arguments to point out the observable & obvious to BA to rectify status level’s & periods – I think just guessing the % who AREN’T affected will be easier. It will also be a RL demonstration as to where the much vaulted “£7B investment in IT systems and infrastructure” went & if it worked in the slightest. (( Although half of that has gone to Amadeus who announced a £3.4B contract implementation with BA))
I guess I was very naive when I thought I’d just have to call the BAEC and have points added to my account if they were not added in time. I just assumed that some helpful customer service rep would be able to make changes and all would be well.
So earlier today I received an email after escalating. They have now added the missing 90 points (BAH double tier point bonus) to our current collection year. Which is what I asked for. They’ve also added additional tier points to our lifetime totals too which I didn’t ask for….
However despite being on the same booking they have now only added half of the tier points they should have done to my sons current collection year and also added more points than he has earned to his lifetime tier collection.
I used to be an IT manager for a well known global bank. And whilst we had our problems, I’ve never known incompetence like this. Heads would have rolled if customers were impacted like this.
I’ve emailed the agent back with a definitive explanation of what needs doing. God only knows what will happen…. lol
First world problems eh!?
It’s bizarre that the system has failed so badly in these cases. I got double TPs awarded recently on a trip booked before at least one rule change came in, containing 7 sectors, 2 departures from the UK; 2 of the flights were cancelled and re-routed on AF and I had to chase the normal TPs for those. Yet somehow the correct number of 560 TPs were in my account 4 working days after I flew the last leg!
Still not clear about the new system but I feel screenshots might be in order prior to March 31st!
Well it’s taken a lot of phone calls, cases and emails but finally all of our accounts have had the missing double tier points added. All three accounts now show too many lifetime tier points also??? But as I’ll never make 35,000 I guess that’s academic.
I honestly thought a quick call to the BAEC would have resolved this in minutes. My advise for anyone in the same boat is to log into your BA account, raise a case and then wait patiently until you get an email response from BA and reply to that. The staff in the call centers or at least the people I spoke too don’t know enough about the recent changes in order to help.
Good luck to all. 🙂
I forgot to add. The email from BAEC claims my silver status will last until 01/04/2026.
From what I’ve read on the BA site, I’m not convinced at all…. 🙁
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