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  • 00M 4 posts

    Apologies if this has been addressed previously.

    I’m looking to redeem my upgrade voucher for me and my partner one way LHR>PVG in Jan 2025 in WTP upgraded to CW. When using the voucher as a return trip LHR>PVG>LHR there is 4 CW seats on multiple days for the outbound LHR>PVG segment, but when switching to one way on the same days there is only WTP seats available. Anyone else run into an issue like this or am I missing something?

    Thanks

    NorthernLass 8,274 posts

    Are you selecting WTP then clicking through to the next page?

    00M 4 posts

    Yes, selecting WTP, but only getting availability for final upgraded class in WTP when CW should be available.

    NorthernLass 8,274 posts

    That’s odd, selecting WTP should take you to a page where you can then confirm CW seats if available. But who knows with BA IT?! Try a different browser, then if that fails you may have to call – if you explain you’re having technical issues booking online they will waive the phone fee.

    00M 4 posts

    Different browser fixed it! What a strange problem, BA’s IT continues to be a mystery… Thanks!

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