Best email for BA complaints? (due to experience flying Business to USA)

[sxparkin]

Hi Does anyone know the best email/ person to send a detailed complaint to BA on please ? I can use the generic template but that takes ages and given I experienced my worst flight ever with BA my wife travelling to from USA this last week with my wife I wanted to ensure someone responds and takes the complaint seriously ! Thank you

• This topic was modified 55 years, 4 months ago by .

[Jacob]

https://www.britishairways.com/travel/customerportal/public/en_gb#/customer-service-portal

Or people have been emailing the CEO directly recently….

[NorthernLass]

I’ve just filled in the form @Jacob has posted the link to and it took 10 minutes at most, even though I had 3 separate areas of complaint.

[Andrew.]

I’m not sure what BA can do about a bad experience travelling with your wife.

Perhaps take someone else’s wife with you next time?

[yonasl]

Andrew. wrote:

I’m not sure what BA can do about a bad experience travelling with your wife.

Perhaps take someone else’s wife with you next time?

+ 100

[sxparkin]

Thanks for the sensible answers mainly – the others – really ?

• This reply was modified 55 years, 4 months ago by .

[njb]

sxparkin wrote:

Thanks for the sensible answers mainly – the others – really ?

I am sorry that you had a bad experience – presuming it wasnt a life or death situation- the response did make me chuckle.
Laughter in adversity.