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Forums Other Flight changes and cancellations help Bumped from LHR-SIN; eligible for compensation?

  • LuckyLuke 8 posts

    Hello hive mind. I’ve got a curly one for you all.

    I am on a MAN-LHR-SIN-SYD (Avios + new style 241 + great tip from Rob to start in MAN!) with a one day stopover in SIN.

    I got bumped from LHR-SIN last night when we were delayed leaving MAN. After some back and forth the agent booked me straight through LHR-SYD one day later (there was no offer of QR or other carriers). So I lost my day in SIN, but it avoids having to rebook other flights in Australia.

    Since I am arriving into SYD – my final destination as far as BA is concerned – on the same flight as originally planned, does this mean I am ineligible to claim anything under UK261? Or do I claim based on the arrival time into SIN being a day late instead?

    I’d be grateful for any practical suggestions.

    JDB 4,630 posts

    For the purposes of UK261, your arrival time/date in Sydney is irrelevant because of the planned stopover in Singapore; the relevant journey is MAN-SIN but since BA agreed to reroute you in manner that meant you only transited SIN, it’s quite difficult to claim for the delay compensation, but definitely worth trying. If you incurred any cancellation charges in SIN, those should be covered by insurance rather than BA, but ask the airline anyone as insurers may expect this.

    SamG 1,679 posts

    I’d fill in the form as MAN-SIN with your expected and actual arrival times there and not mention the Sydney bit and see how you go

    BA Flyer IHG Stayer 2,244 posts

    Surely any compensation will depend on why the MAN-LHR was delayed causing a misconnect and rebook of the long haul leg?

    This is very different to being denied boarding.

    Lady London 2,139 posts

    +1 SamG.
    If your time between flights was greater than 23h59min then MAN-SIN has its own rights separately within your itinerary as the flight segment completed in SIN if that minimum time gap was booked. You were late in SIN, more properly your journey omitted SIN. I would definitely claim it as MAN-SIN.

    If BA objects referring to the, not the same, flight segment SIN-SYD having got you to your destination at the booked time on the booked day, I’d remind them that as booked, MAN-SIN was for a stopover including a full day and night in SIN and so the MAN-SIN is separate as a stopover not a connection so BA failed to provide you the flight you booked to SIN.

    I’d also point out that due to BA’s failure to provide your flight to SIN you lost the accommodation expenses in SIN (and any other expenses). Not all insurance policies would cover this btw.

    BA may try to say you voluntarily accepted a reroute that did not include a stopover in SIN. Whether voluntary or not, BA could probably get away with that if the break in journey in SIN you’d booked was 23h59min or less. But I do not believe they’ll get away with that because you’d booked a gap of longer than 23h59 min so SIN was a destination for you. Defo involuntary as you also had a time commitment from SIN to arrive in SYD and you only accepted that reroute because you had to.

    Please let us know how it goes

    LuckyLuke 8 posts

    Thank you all. The misconnect was due to late departure from MAN (late incoming AC, inclement weather plus a LOT of wheelchairs). The LHR T5 transit gates immediately sent me to the BA desk, where I was told I’d already been offloaded. Yes, the stopover was just over 24 hrs (which cost extra £285 plus 11k Avios, which I will also claim back).

    I have had a boatload of issues with this whole itinerary (etickets not issued correctly, agents not realising BA flies to SYD, etc etc) so I’m minded to stand my ground and get some money back.

    They initially tried to put me on the earlier SIN flight but I insisted on the later one: I wasn’t giving up my Club Suite seat!

    yonasl 976 posts

    When they tagged your luggage in MAN, was it going to Singapore or Sydney?

    LuckyLuke 8 posts

    SIN. Couldn’t check me in for the last leg as it was too far in the future.

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