Maximise your Avios, air miles and hotel points

  • ClubSmed 204 posts

    I flew last Friday morning on a HBO ticket from Glasgow to London City, I was booked into seat 4a
    I checked in online the night before, and in the morning went straight through the airport to the lounge to have breakfast.
    When I went to the gate, I was a little late, so I was boarding with Group 4. When I got to the boarding pass scan, it flashed up with “Seating Issue”. The girl consulted with their colleague who was at the terminal, and then waved me on saying “that’s fine”.

    Boarding the plane, the person in front of me sat down in my seat (4a), so I said “I think you are in my seat”, to which he responded “Sorry, I thought this was 4a”! Sure enough, his printed ticket did say 4a for this flight. We both shook our heads at this mess up, and I sat down in 4b.
    As you might expect, shortly after another gentleman came along and pointed out that he was in 4b!
    So I was then forced to swim upstream to get to the cabin crew so that this could be sorted out (not an easy task).

    On speaking to the cabin crew, it turned out that I had been moved to 1a (and a similar thing had happened to another person from 8d, moving to 2a).
    Now, I was moved to 1a, but I was only offered a breakfast after all others in business had been offered, and some refused (mot that I wanted breakfast, as I had eaten in the lounge not expecting food on board), and I have only received the HBO Tier points/avios.

    Is this right? Is it possible to be oved seat to business without having changed class?

    I was disappointed at the failure in Customer service to use the opportunity at gate check in to inform me of my seat change, which then resulted in my having to swim upstream twice (once to inform cabin crew, then after landing to get my bag from the row 4 locker). I was thinking that it is OK though, as I will be compensated with extra tier points and avios, but this has not been the case.

    So my question is, is it worth complaining, or do I just come off as a whinger and I should just enjoy the fact that I was upgraded (even though there was zero benefit).

    SamG 1,731 posts

    It’s a weird thing that happens on BA occasionally – usually at an outstation. They need to upgrade people but there isn’t enough catering loaded, so you’re back of the queue to get any. Usually you do though in the end and out of Heathrow/Gatwick you’d still get the extra space / an alcoholic drink / coffee in a mug etc

    To LCY it is a bit of a raw deal as you don’t get much more in CE than ET anyway but not sure I’d bother to complain – you aren’t due the extra TPs and you didn’t lose out apart from the slight inconvenience of not being told at the gate so your bag ended up in the wrong place, which to me is just one of those little things that happen in travelling life!

    ClubSmed 204 posts

    To be fair, I did have a coffee on the flight so there was that one perk for the inconvenience
    I was thinking I would let it slide, but BA have sent me a targeted feedback on my flight for that specific flight. The sinical part of me wonders if this is because they expect great feedback from those who have been upgraded…
    So I was wondering if it is the right thing to do to fill in the feedback accurately, or ignore the feedback request?

    executiveclubber 361 posts

    So you got extra legroom, coffee and a breakfast offered, none of which you paid for or expected. And you want to complain?

    BA Flyer IHG Stayer 2,385 posts

    An an op-up you’d only get a meal offered once those who had paid for CE had been given first chance of a meal.

    ClubSmed 204 posts

    So you got extra legroom, coffee and a breakfast offered, none of which you paid for or expected. And you want to complain?

    To be honest, I do not like row 1, I would much prefer to be in any other row that enables me to hook my tablet onto the back of the seat in front.
    As stated, I did not take the breakfast as I had eaten in the lounge not expecting food on board. So this added extra was completely superfluous.
    The only advantage I got from this experience, in my opinion, was a cup of coffee.

    ClubSmed 204 posts

    An an op-up you’d only get a meal offered once those who had paid for CE had been given first chance of a meal.

    That makes sense, and is definitely the way it should be.

    PeteM 804 posts

    do I just come off as a whinger and I should just enjoy the fact that I was upgraded

    This.

    ClubSmed 204 posts

    do I just come off as a whinger and I should just enjoy the fact that I was upgraded

    This.

    Fair enough.
    I thought that would likely be the case, so I am glad I engaged the HfP Hivemind before making a dick of myself.

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