Cancelling a BA On Business Booking – what gets refunded?

[Jenniekg]

Has anyone any experience of this? Do the OB points get refunded in full? What happens with the cash element? I can see that I can move flight dates at no cost and have asked via Chatbox and email about the cancellation but no replies – queries lodged 2 days ago. Many thanks

[VinZ]

Yes all points go back immediately. Cash is refunded in full. Make sure you tell them you can’t cancel the booking online (which is true) or they may charge you £15 per person.
Don’t do chatbox, call them up. Best and fastest way of doing it.

[Jenniekg]

Thank you so much for the insight – I will follow what you suggest
Regards