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Forums Frequent flyer programs British Airways Executive Club Cancelling Amex 2-4-1 and Avios flight – how does it work?

  • suipedali 13 posts

    Obviously before I bothered you good people I tried to call BA Exec Club, but with know luck, so here goes….
    I have a two long haul flights ‘paid’ for with a 2-4-1 voucher and Avios. I need to cancel this flight. I was trying to confirm with BA exactly what will be refunded. Am I right in thinking I’ll get back my Avios, and any taxes paid minus any admin fee, but will I also get back me 2-4-1 voucher to reuse? I thank you in advance for any help, in the meantime let’s try calling BA again!

    stevenhp1987 346 posts

    If you cancel for refund, you get everything back minus a £35 fee pp.

    That means you get the Avios back, the cash (-£35pp) and the 2-4-1 voucher will be re-usable.

    If you opt for a travel voucher they are all wrapped inside the voucher artificially extending the life of the 2-4-1.

    suipedali 13 posts

    @stevenhp1987 Thanks for the prompt reply. Do you happen to know how long the life of the refunded voucher would be, although I do anticipate using it fairly quickly once it’s refunded it would be nice to know what sort of wriggle room I have if my plans change. Thank you.

    ChrisC 956 posts

    Your refunded 2-4-1 will have its original expiry date.

    If that has passed you may want to consider getting an FTV (which keeps the 2-4-1 live) rather than a refund.

    suipedali 13 posts

    This is the email I’ve received….

    Booking Reference: ******
    Dear Mr ******,

    Your future travel voucher is here. Thank you for your patience while we processed your application.

    Am I correct to think everything is packaged up in the vouchers?
    Am I correct to think I need to TELEPHONE them to make a new booking? This seems to be what the email implies

    Anymore of your excellent knowledge is always welcome

    Thank you.

    Sean Mc 72 posts

    Yes you are correct with you 2 statements.

    suipedali 13 posts

    @Sean Mc Well that’ll be fun!

    suipedali 13 posts

    Am I also correct in assuming that if I rebook and there is a differences in Taxes this will be refunded to me?

    stevenhp1987 346 posts

    I rang the US toll-free number a couple of days ago (via Skype) and got through quite quickly in the evening to book using a Future Travel Voucher.

    Purposefully booked a 2-4-1 then got a voucher so I could rebook after the expiry of the 2-4-1 🙂

    I can’t answer the refund question – I would assume another voucher but cannot say for sure.

    Rob
    HfP Staff
    2,378 posts

    Am I also correct in assuming that if I rebook and there is a differences in Taxes this will be refunded to me?

    You’ll get yet another voucher.

    You should have just cancelled it via the phone, cleanly, instead of taking the voucher.

    suipedali 13 posts

    @rob HfP Staff I was hanging on for 90 minutes, then work took precedent. So basically I’m f**ked? 😒

    tiriavpo 321 posts

    You’ll get yet another voucher.

    I rebooked a new avios/241 short haul trip, using a long haul avios/241 FTV, and got the balance of avios and taxes refunded.

    • This reply was modified 54 years, 7 months ago by .
    suipedali 13 posts

    You’ll get yet another voucher.

    I’m not sure, but maybe I got lucky. I used the ‘calling from outside the UK’ number and was answered within 2 minutes. I used my Future Travel Voucher to book a business class flight. After using some of the Avios, some of the Tax Credit and the 2-4-1 voucher I expected another FTV to be issued. Instead the balance of Avios as been added back to my account and the balance of the fairly substantial Tax Credit is being refunded to my Amex Card. The super helpful BA Lady told me that they were trying to reduce the number of FTVs that are out there, hence the refund. I’d like to thank all the people who contributed to my thread, it was very helpful.

    • This reply was modified 54 years, 7 months ago by .
    suipedali 13 posts

    I forgot to add to my above post that the BA employee I spoke to yesterday (Thursday) was adamant that there would be no Avios and Cash refunds, just a further FTV.

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