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Cannot set-up Apple Pay

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  • sturgeon

    I tried adding Apple Pay last night but it then made me call a generic Barclaycard number to verify. Called this morning and they were clueless, said it doesn’t work yet which I know isn’t true. She then said eventually here’s an Apple Pay number you can call at barclaycard and put me through to it. Which was a scam as it was a generic menu of options.

    Tried deleting the card and starting again but now it just says it’s failed after contacting the card issuer. What now?!

    sturgeon

    I was trying manually through the Wallet but just realised you can add using the barclaycard app. It doesn’t work though, fails at ‘contacting card issuer’. It didn’t say this last night, rather asked me to call a number similar to what happened when I tried adding my Starling card last month. I’m sure in that case they alerted me to the fact I could add it using the card app.

    Im not sure if I’ve now caused an issue as barclaycard are clueless and if they’ve blocked me adding it due to various attempts they’ll never realise.

    bjd

    Yep exactly the same scenario as me. Support told me there was a problem and it’s being looked into which I know is nonsense.

    So I currently site in Apple Pay purgatory. I’m sure there’s more of us!

    slliw

    Yeah there seems to be an issue, Mrs can’t add her new card to Apple Pay. Mine works but I got mine 3 months ago. Probably might need another couple of days to kick in.

    Carlos

    Not sure if the contacting card issuer problem is related or not but i cant connect to curve

    gtellez

    Same here, I received the card on Friday and so far I have not been able to add it to Apple Pay. I could add my supplementary card (from my OH) few weeks ago without problem.

    jv96

    Got card on Friday. Also cannot set up the card on apple pay or curve (not sure if issue is related) – has anyone been able to otherwise…?

    jenkins1109

    Just called the generic Barclaycard number to verify and they said that as it is a new card it is not eligible for Apple Pay at present but will be in the near future. Having gone from American Express customer service to this garbage I will not be progressing with Barclays beyond the 3 month mark to get the 50,000 Avios bonus. Dreadful service

    bjd

    Seriously ? That can’t be right.

    Carlos

    Something to do with 2FA but by calling Barclaycard to fix it manually, reports say you should be able to use it

    jenkins1109

    Mental that they have different answers to different customers then… having come from AMEX their cust. service is a joke!

    • This reply was modified 52 years, 7 months ago by .
    gtellez

    After few days failing, I have been able to successfully add my card to Apple Pay today.

    bjd

    Yep worked for me this morning. Text verification rather than the tel no.

    Just shows what a load of nonsense some of the support representatives come out with.

    sturgeon

    Same, mines now working today after adding it directly from the app. Having it not work really did demonstrate the added convenience of Apple Pay, it was sorely missed!

    • This reply was modified 52 years, 7 months ago by .
    duggie1982

    God, having to have my card replaced due to fraud, hopefully my Apple wallet with auto update and do t have any issues adding back on

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