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I’m currently waiting to hear back after taking BA through CEDR for not allowing me to exercise my rebooking rights regarding a cancelled CPT flight and they’ve just tried to do it to me again!
Just got off online chat. I got in contact with them after wanting to find out when I had to rebook twice cancelled RAK flights from Autumn 2021. I bought the ticket in August 2021 with the 2p per Avios deal when you got £100 off by using 5000 points.
Anyway, I know their ticket validity nonsense is meaningless but I still wanted to know the date I booked it as my email seems to have vanished. Online chat told me my booking is now ‘purged’ and ticket validity had expired and I have an ‘amazing option’ instead……I waited for him to explain what this could possibly be. The ‘amazing option’ turned out to be a refund! He called it an option but then went on like he was about to process it regardless of my thoughts on the subject. The only reason I wasn’t refunded just now was because I stopped him in his tracks and informed him of my rights, at which point he backed down and then told me the refund was my best option as I only had until August 20th to travel. I despair.Faizal (15/02/2022, 08:16:04): As I can see that you were originally booked for 25-Sep LHR-RAK and for 28-Sep RAK-LHR which were cancelled and then you were rebooked for 25-Oct LHR-RAK and 28-Oct RAK-LHR.
Faizal (15/02/2022, 08:18:16): I’ve checked and found that your ticket validity has been finished and that is why the booking has been purged.
null (15/02/2022, 08:18:29): How can it be finished?
Faizal (15/02/2022, 08:19:21): In this case I have an amazing option for you, let me share that.
Faizal (15/02/2022, 08:21:26): Since the flight is cancelled so now you are eligible for complete refund of your booking, I will make another booking reference (which is like a dummy booking refrence) for you and I will request complete refund on that now.As I can see you paid GBP 155.75 and 5000 avios to get the discount of GBP 100, so you will get GBP 155.75 and 5000 avios which will be your complete refund.
It will reflect on your original mode of payment anytime within 7-10 business days.
null (15/02/2022, 08:21:45): Er, no you will not
null (15/02/2022, 08:21:58): I DO NOT want a refund.
null (15/02/2022, 08:22:30): I know my rights and I know I am entitled to rebook this flight at my convenience. DO NOT refund me please.Cheeky, cheeky, lying, deceitful b*$t*rds.
Did you get how patronising BA’s agent was as well as sneaky?So your booking has been “purged” yet he’s fully able to see exactly what it was and what you paid for it.
I’m speechless at BA’s lying, cheating ways.
You are not alone with BA trying it twice. @meta had BA try it twice, and on the same route!!
Someone, please, report BA to the CAA. This $hit is a standard conversation from BA. Somehow it needs to stop.
How much worse will BA lie, stonewall, abuse customers’ rights and deceive them about those rights when BA gets a normal business flow back in the future? …if they’re this bad now.
I don’t know if there is a way of BA asking for “more offences to be taken into account” when losing at CEDR or MCOL but I wish there was a way of customer bringing this up when BA is being “sentenced”.
So it looks like another CEDR form for this Amy if you’re not MCOLing. Please let us know when you hear back from the current one you’re waiting on.
Why not take it to the press since you have it in writing. Someone like Simon Calder should make a song and dance about it on telly.
Britain’s favourite airline my ***
For the understanding of those of us for whom this is not clear, why does BA not want to rebook you? I would have thought booking you onto another flight while keeping your cash would have been the airline’s preferred option, so what am I missing here?
Yep, I am hoping that I’ll have another chance to take them to cleaners. The second time on the Porto route BA had to pay out compo as well as they forgot to inform me! Covered most of my holiday.
This is absolutely nothing new with BA. It was the same pre-pandemic, it just got progressively worse. I’ve reported to CAA every time and they don’t even acknowledge the receipt most of the time.
For the understanding of those of us for whom this is not clear, why does BA not want to rebook you? I would have thought booking you onto another flight while keeping your cash would have been the airline’s preferred option, so what am I missing here?
Because they want to sell tickets 3x, 4x more than you paid for and especially Avios tickets. They are penny-pinching to the max. They also like you to borrow your money without interest…
Someone, please, report BA to the CAA
I wrote to the CAA after my BA/CEDR experience a while back. I got a fairly dismissive reply – thank you for contacting us, we take your complaint very seriously, but we’re not going to do anything about it. Suffice to say I don’t have a very high opinion of the CAA 😉
What is the form of legal action to take to force the CAA to take action againat their pals at British Airways for systematic denial of passengers’ statutory rights?
Is there a “meno vires’? Does it require a judicial review ? What?
I’ve no idea, sadly. I did briefly look into it, and as far as I could work out, it might be something for the Competition and Markets Authority, but otherwise it seems to be a bit of a grey area. Letter to our local MPs maybe, about both BA’s behaviour and the CAA not being fit for purpose, though I’m not convinced that would achieve much. Maybe if a lot of people complain to the CAA they might do something, but my sense is that they won’t. I suppose in the USA, a class action lawsuit (against BA) might be the way to go, but I can’t see that happening here…
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