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Bit of background:
Marriott seems to have this promotion every year, and in all past years I have utilized it and no issues registering. Current status is Platinum and KrisFlyer linked. Promo info / register link:
https://www.marriott.com/loyalty/promotion.mi?promotion=HE24
See all the promos on my app and web version for this offer, but when I click through to Register, it says I am not eligible:A Note About This Promotion
We’re sorry, but there was an error in directing you to this promotion.
The reason for this error could be:
You’re trying to access a miles promotion and are a points-earner, or vice versa
You are not eligible for this promotion
This promotion has expiredUpdating your earning preference is fast and easy; simply sign into your account. For all other issues, please contact Marriott Bonvoy Customer Support.
What’s going on? On various forums people are saying some or all of the following:
SCENARIO 1: website / app having issues, it’s a global promotion but there’s always some members who cannot register, contact CS by phone or email and they can manually register
SCENARIO 2: it’s actually not global promo, it’s targeted, so even though it’s on their main website, login page, and on your offers page, some people may still not qualify.My point here is that this is unprofessional on one or more levels:
– If it’s an IT / database issue on the backend, Bonvoy should fix the problem. It is creating bad sentiment to see one or more offers on your app, web account, or email and then when you finally click through you are told it is not working.
– If, in the case of scenario 2, it is a targetted promo, there should be clarity into who gets it and who doesn’t, and for people unqualified to get it, they definitely should not see or receive the offer in their app, web, and emails. Secondly, without sounding entitled, I hope, I am a multiyear Platinum/Titanium/ 2 year Ambassador member. While it is true I don’t need such a promo to get my desired status (Platinum in this case) it makes me feel disrespected as a customer that they would not offer me this promo despite my years of loyalty and $200 k++ in business.Very disappointing no matter what has happened. Bonvoy please fix this!
What I am doing; I am writing to CS first and hoping they will resolve this, I will report back here.
Anybody else want to share?
If something is hard to fix and you’re getting no joy with CS, I’d try contacting one of the Marriott Lurkers on Flyertalk.
I find them very helpful on X (Twitter)
There often seem to be problems registering for Marriott global promotions for some people. I’ve found the Flyertalk Marriott lurkers pretty good at sorting it out – I went straight to them rather than bothering with calling CS.
watching with interest as i also got the same “you can’t register because” message ( must add i dont have such a high tier status as OP, so half expect that treatment!)
watching with interest as i also got the same “you can’t register because” message ( must add i dont have such a high tier status as OP, so half expect that treatment!)
You could contact them on FT or X instead of watching here with interest. I think you’ll be watching for a long time.
@cranzle- I can’t stand X, don’t use it, but have now looked up FT, which was a-new-to-me website – cheers for your advice
@cranzle- I can’t stand X, don’t use it, but have now looked up FT, which was a-new-to-me website – cheers for your advice
I mentioned FlyerTalk in the very first reply above (Feb 1st).
Contact Marriott Lurker II (Carrie) as she is the most responsive/helpful of the lurkers in the Marriott forum.
I can’t register either. When I get to the promotion page there is no link to click on to register.
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