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So we are due to fly Club Europe, EDI to PMI tomorrow.
I have just had a text saying due to operational reasons, CE catering will be limited.
Do you think this is worth a complaint and/or some Avios back?Yes, I think it’s worth complaining. BA should at least throw some Avios your way.
Yes, I think it’s worth complaining. BA should at least throw some Avios your way.
Thanks.
How do I go about this? Is it an online form or a phone call to Exec Club?I agree worth complaining as the catering is, along with the empty middle seat, the only difference between ET and CE.
Use the online form where you claim for EC261. There’s an option to make a complaint specifically about food and drink on board.
Alternatively buy from the economy speedbird menu and claim the cost back from BA after the event.
Also take food from the lounge prior to departure.
Thanks. Its an Embraer 2×2 seating, so dont even have the advantage of empty middle seat lol.
Ham n cheese toasties in the lounge it is then
Hopefully limited catering doesnt mean no champagne!It’s also how you complain. On a recent 2-4-1 trip in May from JNB to LHR, my wife’s CW seat failed resulting in her having to consume breakfast uncomfortably in the lie-flat position. We tried to resolve the matter in good faith with crew on the flight, a fact pointedly acknowledged by BA in their response to my feedback. I submitted a balanced, 1600 word feedback including 200 word exec summary that listed four items that I thought BA had got right, and two items of complaint (which included my wife’s CW seat failure). The other was wrongly ticketing me as silver when I was gold, but they seemed to think they explained that one away so I don’t believe it affected their Avios award.
I expressed genuine sympathy for BA’s operational difficulties in last few years, and never requested any remedial compensation, but was also politely firm about the inconvenience caused, and how hard product failures damage the brand and put already hard-working crew under additional load. I included a reference to Calum Laming that flagged that I was fully aware of his recent appointment as Director of Business Recovery.
My wife and I were awarded 40,000 Avios each, which I understand is relatively generous from anecdotal feedback.
While I’m not suggesting anyone should expect anything close to that for a catering failure on medium haul (and I have deliberately not crowed about this one to avoid setting a target for vulture-like behaviour which some might disappointingly pursue) it demonstrates yet again to me that honest, balanced expression of disappointment that acknowledges it was unintentional and that the overwhelming majority of staff are well-meaning and come to work each day to try and do a good job, and are as much a victim of frustrating circumstances beyond their control as we are as paying customers. I was also surprised that an award that large could be authorised by a customer service agent.For Info, I submitted my feedback to the following two email addresses:
Thanks
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