-
Hi all, will try and keep this brief. Ultimately, if I could get a clarification on EU/UK261 and if it applies here that would be great.
Flew LHR-SFO with a delay of 173m due to engine issue (email confirmation to prove it – typical BA a380…). Doors opened at 182m late. BA refused compensation stating delay was 173m and not eligible for comp, so I was thinking of CEDR.
Is this an eligible claim though? The flight was not 4h delayed but was over 3h delayed, and over 3.5k km. Not sure I understand the rules for this distance and window. I thought I was eligible for half of £520 for a 3-4h delay, but some websites say this is only EU-EU flights.
Ultimately I just need to know if I have a claim worth escalating to CEDR? Thanks in advance to any responses.
If you were flying on BA, then over 3 hours and you’re definitely entitled to £260. The problem is going to be proving it at CEDR though.
It’s not down to @ATP to prove the delay but BA.
I see no reason why they shouldn’t put in a claim to CEDR it would at least prompt someone else at BA to take another look at the claim.
But before doing that if you can provide the date and flight number of the flight I can check on the BA cancellation / delay thread to see what it says there.
Thanks both, that is super helpful and definitely what I was hoping for. It was BA285 13/09/24 LHR-SFO.
Thre is nothing listed for the BA285 that day but that could just it just wasn’t picked up by the people who have access to the info and post it.
I’d still put in a CEDR claim though
Whilst the flight may have landed 173 minutes late that’s not the time that matters.
It’s the doors open / passengers able leave time that matters and putting in a claim might just make someone realise that.
Thanks, claim submitted, will update when I hear back.
I think you could also use the logic in your claim .
BA confirm it landed 173 minutes late , but refute my evidence that doors didnt open till 182 minutes late at ….. Clearly doors do not open as it lands but after it taxis to the gate and some one manouvers the jetty into position A 9 minute taxi and gate opening is rather fast. A 6 minute taxi and wait for someone to open gate would be extraordinary unusual , that is what would be needed for delay to be under 180 minutes
Aviation file.com
“When we look at UK, it is seen that the average “taxi in” time at EGLL – London Heathrow Airport is 8.1 minutes.”
For your delay to be less than 3 hours , it is up to BA to prove your taxi time was 5 minutes ie less than 60% of average, that is assumed jetty manouvered into position in only one minute.
- You must be logged in to reply to this topic.
Popular articles this week:
