Changes to the 24h full refund cancellation policy? Or am I confusing myself?

[BajiNahid]

Hi guys,

I was about to book a flight on the BA website and i am sure before covid19 there was an option given by BA where you would receive a full cash refund if I cancelled within 24 hours. Is this still the case? It is because i am currently reading the policy on the BA website and it states you can only cancel within 24 hours for a full refund if you have made a mistake.

I can bluf it and say a mistake was made, however am I just misunderstanding the policy here and it should be fine to request a full refund regardless of circumstances by telephoning BA only.

[ChrisC]

Yes it was a pre covid policy and still in place

I don’t recall ever been asked what ‘mistake’ I had made to justify rhe cancellation.

[memesweeper]

No justification required. All the phone agents know the policy. They even apply it after 24 hours if you couldn’t get through on the phone in my experience.

[BajiNahid]

Thanks guys i really appreciate it a lot!