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I booked reward flights for 2 PAX return last week from LHR-TBS, each quoted as having £81 to pay on top of Avios. Having made the booking, I got my e-ticket/receipt come through, showing £162 was paid. Having checked my credit card today, I’ve been charged only £2. Have contacted BA via their live chat, and the agent has confirmed that the £2 is correct, and sent me an updated e-ticket to reflect this, in which it says no taxes or fees are chargeable.
I’ve kept a transcript of the chat. I’m more than happy to just pay £2 if that’s all they want, but I’m concerned something’s going to go wrong with the booking now. Anyone else ever had this happen?
Have you checked which one is correct?
Regardless if you have a ticket number, you’ll be fineDid you pick the most avios / lowest cash option? and in economy? That would explain the £2 actual charge for 2 people
Whatever figure gets shown on e-tickets is for BA use only and is not rellavant to you
Did you pick the most avios / lowest cash option? and in economy? That would explain the £2 actual charge for 2 people
Whatever figure gets shown on e-tickets is for BA use only and is not rellavant to you
Yes it was a full reward booking, in economy. I know shorter haul European flights usually only get charged at 50p each way, but this being somewhat longer, the lowest cash amount was much higher for this route. Maybe they’ve brought it into line with other Europe flights.
Again, very happy to pay £2. It’s just not what was quoted, and not what was shown as the payment amount on my first e-ticket. I’ve questioned it, they’ve said it’s fine, so I’ll consider it a done deal.
IS TBS short-haul/RFS or medium?
Looks to be similar distance as CAI or TLV which I think BA class as medium-haul, even though they have CE.
@kevwuk – I think it’s either a mistake or it has changed. I travelled from TBS last month, shortly after the route began. Had a paid ticket but decided to come back earlier. There were lots of Avios tickets available and the minimum payment, I think, was around £50 for the single ticket plus Avios – that was for one person in economy without voucher. It worked out much better value at the time to buy a single ticket rather than use Avios. It’s a mid haul route so some food and complimentary drinks in economy. I read somewhere it’s the longest flight with CE – about five and a half hours!
I was curious so did a dummy booking and surcharges start around £40, one-way. I’d keep an eye on your booking in case BA has a change of heart and decides to muck around with it!
Well how many avios was it?
I had this on a reward flight LHR to TLV – quoted £81 in cash but only debited £1. This flight was for next week, so was cancelled yesterday, and the refund was also £1. I wish I’d realised sooner about the rerouting to Athens as we’ll probably go there instead, and it would have been nice to have kept my £1 fee.
A friend had this same issue on LHR-TLV. Initially it was shown as pending a higher amount on the Amex, but then it went to £2. All ticketed fine and the agent explained it away as it became a RFS.
A friend had this same issue on LHR-TLV. Initially it was shown as pending a higher amount on the Amex, but then it went to £2. All ticketed fine and the agent explained it away as it became a RFS.
Yes this is exactly what happened. Glad it’s not just me.
Back in April this year, despite being quoted £162 (£81 each) on screen for the cash element, I was only charged £2 (£1 each) at the end by BA for reward return flights from LGW to SSH for 2 pax with companion voucher. The higher amount of £162 was pending for days in my AMEX account but BA only collected £2 few days later. E-tickets were issued instantly.
Had to cancel SSH trip early this week due to a change of plan. Points and voucher were returned immediately but BA forfeited £2 as ‘cancellation charge’. Rebooked to TBS and was again quoted £162 for 2 pax. Hoping I would be in luck again to be charged £2 by BA for TBS redemption, it seems that BA has finally ‘fixed’ this IT glitch as I have been officially charged the full amount of £162.
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