Maximise your Avios, air miles and hotel points

Forums Other Flight changes and cancellations help Time needed for compensation for cancelled BA flight

  • Professor Calculus 38 posts

    Hello

    Can anyone help me ?

    About 4 weeks ago BA cancelled my flight from LHW TO CDG , as a result I had to book Eurostar .

    3 weeks ago I submitted a claim since then I have heard nothing , I have called BA twice and after a long wait someone finally answered and told me that they have a policy of up to 28 days before the respond and I was in the queue .

    https://www.britishairways.com/en-gb/information/help-and-contacts/complaints-and-claims

    Is this right and is there a telephone number or email of someone who can actually make decisions as I feel BA are giving me the run around and I am getting nowhere fast .

    yonasl 987 posts

    Well, you have been told you are in the queue and it takes them +28 days so they are aware of your claim and will come back to you at some point.

    Delaying things (and flights) is what BA are really good at!

    Anna 458 posts

    Thought I would tag onto this instead of starting a new thread. In-laws had MAN-LHR leg of a long haul flight cancelled in June at the last minute. They got a taxi to LHR and later submitted multiple claims for all sorts of issues they had with the trip. To their surprise, BA have refunded the taxi fare AND paid long-haul delay compensation for the cancelled MAN-LHR flight, promptly and with no quibbles!

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.