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Connecting flight brought forward by 7hrs

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  • PKete

    Hi All – long time reader, first time
    posting!

    Having already completed my outbound flight on Malaysia Airlines to KL, today I have been told my return leg on 15th Oct (just over 14days notice) has been brought forward by 7hrs. The return leg is SGN>KL>LHR with the SGN>KL flight being brought forward.

    I’ll kill the time by heading into KL again, but any advice on whether expenses can be claimed etc? Is it treated the same as a delay?

    Many thanks

    Lady London

    No rights. Non-europe/UK airline and not any airline on a leg departing UK/Europe so no uk261(“APR”) / EU261 help.

    This sounds like they’ve actually moved you to another flight – has the flight number changed? If so then it’s a sigmificant change not just for you, but the airline should be more likely to recognise it as such too, so you might be in a stronger position as it would technically be a cancellation.

    Check the airline’s ts and cs, look for changes and cancellations and what leeway these give you to ask for something else. (Check there actually is somethimg else that would work for you, first.)

    Then call them and ask, refer to rules if need be or just ask nicely.

    Unfortunately we’re seeing a lot of the ways passengers used to get pushed around by airlines, return in the past 6-9 months and there isn’t always legislation to help.

    SamG

    Par for the course with MH unfortunately and absolutely no rights in that part of the world! Double check there isn’t a better combination of flights that you could try asking them to rebook you onto otherwise it is what it is unfortunately

    PKete

    Thanks for the advice. Unfortunately, there are no better alternatives – so a day in KL it is. Did score a minor win of a ‘Premium Economy’ seat aka a seat with a bit more leg room tho…

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