Current Hilton £50 credit

[craiguk58]

I know the terms say it must be used when paying at the hotel but has anyone had it credited from a prebooked stay recently?
I made a booking 2 weeks ago online and there’s no credit yet.
I know this has previously worked as I used it last year.
Thanks

[Points Hound]

Yes, worked for me last week but the hotel charged my card the evening I booked.

Has the hotel charged your card yet? If not, there is your reason.

[Tracey]

Points Hound wrote:

Yes, worked for me last week but the hotel charged my card the evening I booked.

Has the hotel charged your card yet? If not, there is your reason.

Same for me. Pre-booked but card charged on check out. Credit posted almost straight away.

[Maples]

Some hotels are probably not booking things at the hotel or it’s a gamble on how things are done. I’ve certainly not gotten the £50 credit for a booking made a month ago. Not going to bother trying to chase it up.

For everyone, can you all check where the transaction took place? If you open the transaction, you can see the location on a map if it was billed at the hotel, as well as the address. I’m assuming that if the map exists, this is going to make it more likely that it was indeed done at “checkout” even though it was pre-booked.

[NorthernLass]

I booked 2 rooms at a London hotel for January yesterday, so waiting to see re the credit. I use the offers every time for pre-paid bookings though, and have never had the cash back fail to post.

[craiguk58]

Yes the charge has gone on the card and it is showing on the statement as Hilton Hotels Barcelona but no map when you click on the transaction.

[Roberto]

I am looking to book for February, will choose the prepaid non cancellation type rate at hilton.co uk and assume that they will just bill me at the time of booking – is that ot always the case?

Looking for £50 back on £220 spend.

[NorthernLass]

It’s always worked for me, but I think upthread someone posted that it can depend on the property.

[sm]

Roberto wrote:

I am looking to book for February, will choose the prepaid non cancellation type rate at hilton.co uk and assume that they will just bill me at the time of booking – is that ot always the case?

Looking for £50 back on £220 spend.

Yes also always worked for me – recently used in the Rotterdam and Kyoto Hilton on pre paid non refundable rates.

[Tracey]

Maples wrote:

Some hotels are probably not booking things at the hotel or it’s a gamble on how things are done. I’ve certainly not gotten the £50 credit for a booking made a month ago. Not going to bother trying to chase it up.

For everyone, can you all check where the transaction took place? If you open the transaction, you can see the location on a map if it was billed at the hotel, as well as the address. I’m assuming that if the map exists, this is going to make it more likely that it was indeed done at “checkout” even though it was pre-booked.

The map shows the hotel in Bath, but the wording is Hilton Edinburgh!

[aso40]

Just encountered this problem with a prepaid stay at The Gantry, London. The transaction shows as charged by the hotel with correct address, but Amex chat says they have used a different merchant code. They raised a case, so it may have been paid in the end, but I just used the card to pay for another stay last week instead.

First time I have had this issue with all of the Marriott and Hilton offers, including other cards for this round. Pretty sure I have used it for a prepaid stay at the The Gantry before too, but shows it can vary in how the transaction is processed.

[can2]

craiguk58 wrote:

Yes the charge has gone on the card and it is showing on the statement as Hilton Hotels Barcelona but no map when you click on the transaction.

Same for mine at Hilton Barcelona Diagonal Mar.
No cashback yet since half term.

[Maples]

aso40 wrote:

Just encountered this problem with a prepaid stay at The Gantry, London.

Mine was for The Gantry as well, though I cannot see the address or the map.

[blitzhy]

I made a prepaid booking with Canopy Paris, payment went a week ago and still no cashback yet. I’ve received cashback on a few other offers in the meantime so not confident I’m going to get this one!

[dundj]

If your payment which has taken you to or over £200 was 31 days or longer ago, then contact Amex on chat and ask them to look into it. Otherwise, diarise for day 31 for the transaction which is taken you over the threshold and then contact Amex via chat.

A few deep breaths and relaxing will see you sorted.

[mikey0]

blitzhy wrote:

I made a prepaid booking with Canopy Paris, payment went a week ago and still no cashback yet. I’ve received cashback on a few other offers in the meantime so not confident I’m going to get this one!

This is showing on the first line of the offer and it’s now in bold

“checkout spend only”

[NorthernLass]

BUT –

a) it’s always worked previously

b) it’s still currently working on other hotel chains with the same Ts and Cs (had 2 x £75 post for IHG bookings in the past month).

[dundj]

My supplementary cardholder credit arrived this morning for three pre-booked non-refundable stays after finally receiving the offer used email the day before.

I’ve received the offer used email this morning, so am expecting the credit shortly. Both of us reaching the threshold on the 8th November.

I’ll say it again, relax. Diarise to use chat on day 31 post the meeting of, or going above the £200 spend threshold, and then politely ask with dates and amounts why the credit has yet to be placed on your account.

[blitzhy]

dundj wrote:

My supplementary cardholder credit arrived this morning for three pre-booked non-refundable stays after finally receiving the offer used email the day before.

I’ve received the offer used email this morning, so am expecting the credit shortly. Both of us reaching the threshold on the 8th November.

I’ll say it again, relax. Diarise to use chat on day 31 post the meeting of, or going above the £200 spend threshold, and then politely ask with dates and amounts why the credit has yet to be placed on your account.

Cheers – relaxing (and managing expectations) did help. I also received the offer used email this morning so hopefully the credit will post soon.

[dundj]

blitzhy wrote:

dundj wrote:

My supplementary cardholder credit arrived this morning for three pre-booked non-refundable stays after finally receiving the offer used email the day before.

I’ve received the offer used email this morning, so am expecting the credit shortly. Both of us reaching the threshold on the 8th November.

I’ll say it again, relax. Diarise to use chat on day 31 post the meeting of, or going above the £200 spend threshold, and then politely ask with dates and amounts why the credit has yet to be placed on your account.

Cheers – relaxing (and managing expectations) did help. I also received the offer used email this morning so hopefully the credit will post soon.

I received my own £50 credit this morning, so it looks like they are being done in daily batches one or two days after the email is received.

[DarrenS]

I have this on three cards and have the spend on all three. Two credited within days. Third was cumulative spend with the last 13/10.

Just been chat and agreed that the charges on my my card but –

“The transactions are yet to get updated against the offer credit. So request you to allow few more days for system to capture the transactions and trigger credit accordingly”

So I need to wait.