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No issue with Virgin. Just made two retail purchases with Curve linked to my Virgin Atlantic card and both transactions were successful.
Online or in store?
I’ve just done a successful online transaction so it’s a mystery!
In store at the local Co-op supermarket.
Update:
I had a response from Curve regarding my complaint. Curve said:
“I’ve looked into this and I will be upholding your complaint, specifically regarding the declines you have experienced…
I’ve reviewed the transactions you have provided, and I can confirm that all of the transactions were declined with the same response code and at the moment we understand these decline responses to suggest that when we were sending transaction requests to our third party payments processor, they were not receiving them.
It’s unclear why this is happening, especially as I can see that you have been able to successfully make transactions in between these declines, and our payments processor has not changed.
However, I can assure you that our engineering team is investigating these declines with our third party payments processor.
However, I’m afraid that I do not have a definite time frame of when the team’s investigation will be complete and I’m sorry for any inconvenience caused by this. Rest assured, we will update you once we know more….”
Summary:
– Curve has no idea what’s wrong
– Curve has no idea how long whatever is wrong will take to fixThey made a paltry attempt at compensation which was to be put onto my Curve cash account (yes, that same card that keeps declining).
I’m not very happy with the way they went about (not) resolving this, so I have closed the account.
Thankfully I do have other cards that I can use overseas – my only annoyance is that Curve acted as a fronting card, so that my real card details were not given out anywhere.
I got a pathetic (albeit swift) response saying I need to contact the fraud department of the underlying card (Virgin) re all the declined in-store transactions, even though I had told them Curve was still working online.
My Virgin card is actually expiring soon, so last night I tried to replace it with the new one and just kept getting the message that it couldn’t be done and I need to contact the provider.
If it wasn’t for my HH visa still working (for now, anyway!) I would close the account now.
@Northernlass – Curve tried to give me the same response via chat about contacting the underlying card’s fraud team and I kept going back to them, stating that there was no issue with the underlying card.
Thankfully you do have a card that is working (for now!) so that is something!
My Virgin card is actually expiring soon, so last night I tried to replace it with the new one and just kept getting the message that it couldn’t be done and I need to contact the provider.
Have you tried removing the old card first, then inputting the new card?
Iirc that then drags back all the old info from the old card to connect to the new one.
Yes – it gets to the authentication then falls over and says “could not verify your card”. I don’t know if it’s because I haven’t done a chip and pin transaction yet but I don’t think I ever did with the old one, only used it with Curve!
Is the new one a Barclaycard? Didn’t work for me until i made a chip and pin payment.
No – Virgin, which is currently causing all sorts of problems!
My Curve metal card keeps being declined when using contactless in various supermarkets but works ok if I use chip and pin.
Last night I tried to pay my HMRC self assessment using Curve fronted backed by Virgin Atlantic +
It was declined so I tried again this morning but still getting this message:
“The card issuer of your selected card has blocked the transaction. Please contact them”I made a purchase online using Curve/Virgin to see if it went through and it was fine.
It worked ok last month with HMRC so wonder if it’s a temporary problem or changes are afoot?
It seems I’ve now joined the ranks of those experiencing issues with Curve. My Curve card unexpectedly stopped working while trying to order an Uber in the US. Strangely, it had worked earlier the same day at a gas station, though I had some difficulty with the payment options at the pump and had to retry a few times before it was accepted.
Shortly after the failed Uber transaction, I received a notification from Uber stating that my Curve card had been removed from my account. Additionally, I received a notification on my iPhone informing me that the card had been removed from my Apple Wallet.
Now, my Curve card is being declined everywhere—online, in shops, whether using contactless or chip & pin. I contacted Curve support through the app a week ago but have yet to receive any response.
Has anyone experienced something similar? Any advice or insights would be much appreciated.
@FrenchLondoner – you don’t want to be using Curve for transactions involving pre-authorisation as in the Uber and petrol station. As a debit card and the way it is designed to operate, it isn’t suitable for this type of transaction as it can’t place any sort of ‘hold’. Customer service will eventually unblock it.
Thanks @JDB
so this would be the reason then?
I’ll be more careful going forward.I have used Curve many many times with uber and also at gas stations in France where a pre-authorisation is also required.
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