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Still nothing back from curve although i have had one refund. Still 2 outstanding. I am now receiving new cards from the underlying credit cards. Still no access to curve app and i am reluctant to go back to being a metal customer. Whoever has my card details is trying to add to their apple pay as i keep getting notifications. Stressful but i know the card is blocked. So frustrating
I received an automated call from ‘curve’ yesterday asking if a last minute.comt transaction was mine (£790 or so), pressed 2 for no and ‘curve’ called me immediately. They tried taking me through security asking for my postcode first. It seemed fishy, especially as I asked if I could call them back myself and I was heavily put off being told it’ll take 3-5 days for someone to return the call as you have to leave them a VM and I’ll be liable for any fraudulent transactions in that time. That itself is true as Curve support are terrible.
They claimed someone tried adding my card to google pay and must have all details. I then asked how they’d prove they were curve and they said they’d send a text, which they did. It showed as being from curve but had a very clear warning to never share the code over the phone as this is a scam. The scammer told me not to share the code but to dial it into the keypad at which point it was clear it was 1000% a scam.
The phone call came from Curve’s number and the text came from the same number as always. I imagine they were trying to reset access to my Curve app with ‘forgotten passcode’ as you just need DOB, postcode and then I assume a text is sent. As soon as I’d have shared the code I imagine they’d immediately gain control of my account and disconnect the call, job done.
Super convincing and concerning. Curve support did email me as I’d inadvertently called their number whilst on this call and must have left a garbled VM, so they emailed asking how they can help, and then told me this definitely wasn’t them and they need to send a new card. They’ve not replied since so I imagine it’ll go back to the super slow responses with endless chases needed. They haven’t replied to my in app chat support message either which was my first point of contact. Curve support is terrible but the fact they’re equally slow when clear scamming attempts are happening and someone must have got hold of a lot of my details (must be a data leak, my card is locked away) isn’t great.
Do you not keep your card locked unless you’re actually using it?
It is worrying (and infuriating) that they have your number. Was the attempted transaction showing in your app? If not, I’d be wondering if they were just fishing (and phishing) to ascertain whether you actually are a Curve customer. I’ve had dodgy texts from banks I don’t even bank with notifying me of “fraudulent activity”!
Do you not keep your card locked unless you’re actually using it?
whats the point of doing this?
It means nobody can use your card for a fraudulent transaction if they’ve managed to clone it or somehow obtain the details. That’s the whole point, I think! I have had a couple of attempts at fraudulent use but they were just rejected because the card was locked.
That’s concerning as I started to use Curve regularly with their 1% cashback with a lot of retailers. So it is not locked anymore..
I think Curve is quite a liability, to be honest! I use it very sparingly and keep it locked unless I’m actually using it. And keep a very close eye on the transactions.
Just FYI, the fraud attempts were both from Uber, in Washington DC and Vienna, so don’t leave any unlocked card details in your Uber app!
It means nobody can use your card for a fraudulent transaction if they’ve managed to clone it or somehow obtain the details. That’s the whole point, I think! I have had a couple of attempts at fraudulent use but they were just rejected because the card was locked.
I know that but my question to the general public, do they do this to their other cards? Is it normal behaviour to?
The scammer had my name and read out the last 4 digits of the card. Not sure if they had all the card details to be honest.
Curve resolved today and issued a new card. Surprisingly quick service for once.
@sturgeon – Thank you for taking the time to share your experience. No matter how savvy and vigilent people like me like to think they are, if caught during a weak/distracted moment, it sounds like they were convincing and slick enough that it might have caught me off guard. Knowing what happened to you however will help me to be more on the ball.
I am the same as can2 however, my card is rarely locked as I use it multiple times daily, for the cashback offers. It is troubling.
The scammer had my name and read out the last 4 digits of the card. Not sure if they had all the card details to be honest.
Do you use the card physically for payments? Or do you use it with Apple Pay / google pay?
The scammer had my name and read out the last 4 digits of the card. Not sure if they had all the card details to be honest.
Do you use the card physically for payments? Or do you use it with Apple Pay / google pay?
It’s linked to my Apple Pay but I mainly use it online by typing in the details. I don’t take the card out of my home.
Reveived a phonecall from an 0203 number yesterday claiming to be from Curve Security Team. Knew my name and last 4 card digits. Asked if i’d made transactions at Dominos in Dublin and a few other random locations (I hadn’t).Got cut off and they called me back again on a witheld number 10 secs later.
I didn’t give any information out other than to confirm my name when they called. They said they would have to send me a link to reset my seucrity via text message, at which point I hung up on them.
Given that I only use Curve on either NS&I (fronted) or Apple Pay it seems they must have suffered a data hack/ breach.
I contacted curve via the app but obviously no response.
It is unsustainable to run a financial company this way and unfortunately (especially as I invested) I feel it is ony a matter of time until they are no more.My husband had exactly this happen to him around the same time in December – they hung up on him when he repeated 3 times back that he would not be giving them any information about himself or any OTP sent.
Also he contacted Curve to report this and it took until January for them to acknowledge.
He only uses it via Google Pay.
Shocking to hear all these horror stories from Curve, its only a matter of time until they shut down
I’ve just locked my curve card. Only thing is to remember to unlock next time use it!
I’ve got used to getting out my phone at the same time as the card.
Does anyone have the best way of contacting Curve currently? Since getting a new phone I can’t use the card at all, even if I log in to the app on the old device. Google pay doesn’t work either
As a counterpoint, I’ve had a great experience today with Curve.
I read this thread some time ago and was dreading the day I’d have to deal with any sort of fraud on Curve. Yesterday it happened – while I was in the shower, a test 0.01 CAD transaction at Acadia University, and then a bunch of 199.99 USD transactions within seconds via MetaPay before the underlying Virgin card started blocking them. I filled out the fraud form, and today, less than 24 hours later – all refunded, card reissued!
Really good and efficient experience. My only gripe is that filling out the fraud form did not generate any e-mail confirmation, so I wasn’t sure it went through properly, nor were there expected turnaround times mentioned anywhere.
I’ve just emailed them about Curve suddenly not working with card machines but I’m not holding my breath. It’s really annoying as we’re off on holiday in a couple of days and usually use it for quite a bit of FX-free spend. Not Europe, either, so the Virgin card is no help!
I had a fraud transaction last night too. $0.01 USD charged and refunded to Discount Sewing Machine.
The subsequent two transactions of £20 to Three MOTO were fortunately blocked.
I freezed the card, got it reissued and filled the fraud form out. Curve have at least acknowledged ticket and requested further info.
Got a call from their “Fraud department” saying that there were suspected fraud charges from Ebay in Glasgow.
Spoke to them because it seemed legit and they had most of my details (frankly feels like Curve had a data breach).
Until they asked for me to verify the code trying to put through about 10k of expenses, questioned that it says they’ll never ask for that code and the agent became angry at me, hung up and blocked their number.
Have reported this to Curve along with the number they were calling from. Reissued the card immediately.I’ve just had two fraudulent transactions last week, within 5 mins of each other. No in app approval was requested, both for approx £1000. The transactions were both from e.on the energy supplier. We are not even with them! I froze the card immediately and shortly after another transaction was declined for $1 from google. I suspect someone trying to set it up on googlepay. I’ve had no scam phone calls, the only thing I have done is recently changed to an iphone from android. I still have the android in my possession. Curve had no phone number that I could find so immediately did the online chat and then received an email. Still no response from them. I also contacted the underlying credit card’s fraud team and they are investigating and send me a form to complete. What an absolute nightmare. I have never locked my curve card, use it online for tesco, amazon to get the cashback plus HMRC. Any advice gratefully received. Once this is sorted I’ll be cancelling my Curve Metal!
Multiple Fraudulent transactions last week one fine day early morning. Froze the card immediately and contacted curve.
Noticed another fraudulent payment failed within minutes of freezing.
Received reply in 48 hours, with a replacement card sent. Received new card in 2 days. On T+5, all fraudulent payments reversed.
Can’t fault them so far though the initial response could have been sooner.I’ve had 4 x $20 fraudulent payments for ‘Openai *chatgpt Subscr’ taken this morning. Froze card upon seeing the first payment flash up, but not quick enough to block the other 3. I’ve then filled in the fraud form as directed on the chat, received a confirmation email and am now awaiting an update.
My partner has then just received an identical 4 x $20 transactions (11 hours later) and has gone through the same process. Touch-wood all will be rectified and money blocked/ returned.
Usage wise my partner probably hasn’t used her card for years. I’ve then never actually used the physical card (it’s still attached to the letter), simply added it to apple wallet and used occasionally for non-amex or FX spending. Both of us being targeted in the same day just seems like too much of a coincidence, so interested to hear if there are anymore data points of curve accounts being breached?
It’s more likely that you both had it attached to a service or website etc that has had its info compromised.
Tbh I’ve stopped saving my cards on pretty much any website.
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