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Forums Payment cards Other payment cards How do refunds to Curve Card work?

  • Mick S 271 posts

    I’ve had a Curve transaction refunded and it looks like the funds have gone back to the original underlying card which isnt “in focus” in the curve app. How does this work? Is this Curve who have done this, because I assumed the underlying card is hidden from the retailer.

    • This topic was modified 54 years, 3 months ago by .
    John 996 posts

    Yes, Curve will refund the transaction to the original card it came from… if they let you buy things on a credit card and refund to a debit card, you wouldn’t be the first to find out about it!

    cinereus 161 posts

    It’s always been like this and logically that’s the only way it can be.

    JerrySignfield 101 posts

    If they can’t match the transactions they refund to Curve Cash, also sometimes they don’t even register the refunds at all and you have to chase Curve which is rather pathetic

    blue_wolf 28 posts

    I once had to chase a refund from Amazon to my Curve card and was told Curve staff had to manually link refunds to cards and it could take them weeks! Hopefully their systems have been improved now…

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