Curve rejected at ATMs

[Nick1066]

Tried 6 or 7 cash machines with Curve and they wouldn’t accept it. Switched underlying card (Inc a debit one) and none of them worked. Is this widespread or just me?
I’ve contacted Support but you know …….

[NorthernLass]

Which ATMs, and over what period? Curve sometimes has a bit of a wobble and stops working but usually resolves itself after a couple of days.

Also – easy mistake to make, have you checked that the card is not frozen in the app?

[Steven]

Is it one of the metal cards? If so, I’ve heard that metal cards can sometimes be a bit iffy with ATMs.

[NorthernLass]

I’ve never had a problem (yet, anyway), using metal at various different banks and in several countries. Where it has fallen down for me is a couple of card readers which are only set up for debit cards but don’t seem to recognise it as such – though that’s probably not an issue with what it’s made of!

[Roberto]

Mine rejected in Amsterdam yesterday. Showed on the underlying barclaycard but was reversed almost immediately.

Metal card.

[DarrenS]

I have never managed to us mine in the US, rejected each time.

[Nick1066]

Thanks for suggestions. Card settings are fine and not Metal. Tried machines over 5 days. Some are banks, others stores. The only change has been this Legacy Black to plain Black “upgrade “. I am now at the mercy of Curve’s customer support.

[aq.1988]

My Curve Black worked yesterday fine to withdraw cash. But, rather annoyingly, the contactless doesn’t seem to work since I changed the underlying Barclaycard.

[John]

That’s weird, the contactless function shouldn’t be affected by the underlying card

[Jill Kinkell]

Used my curve card at an atm in Telluride , Colorado yesterday. No issues at all( even remembered to ‘unfreeze’it before use!

[Jon]

I got fed up with the unreliability and downgraded from metal back to the free tier last month. On the plus side, all done quickly and easily via in-app chat, and they give a pro-rata refund of the annual fee (not sure whether that’s widely known? I wasn’t expecting it). And you get to keep / continue to use the metal card should you wish to.