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Forums Frequent flyer programs British Airways Executive Club Diverted Avios booking – options?

  • Chris R 30 posts

    Looking for some advice on potential refund and claim options for an avios booking.
    Used a 241 for CW return GLA-LGW-MCO. Second flight was 2 hours late in departing and we got diverted to MIA due to weather in MCO, arriving 3 hours behind schedule (albeit in the wrong place). To add to the scenario, our checked baggage didn’t make the connection in LGW.
    We decided not to use the BA bus option to MCO, opting instead to pick up our rental car in MIA and make our own way.

    What options do I have for trying to claim some form of refund or compensation? Would like to get some avios back at least!

    BA Flyer IHG Stayer 2,387 posts

    Diversion and delay were due to weather so no statutory compensation.

    Don’t think you’re due any avios as I think MIA and MCO are the same zone and you chose not to take the bus.

    Put in a complaint and they may bung you some as goodwill.

    You’ll be able to claim reasonable reimbursement for things like toiletries and clothes until your luggage got to you.

    NorthernLass 8,490 posts

    I think BA would be liable to get you from MIA to MCO (it’s a 4 hour drive, so not exactly local), and you could easily argue that the bus wouldn’t have been feasible due to luggage, etc. How long were you without the luggage, did you have to buy anything extra?

    JDB 4,851 posts

    As above, if the diversion/delay element that took you over three hours was caused by weather, no delay compensation will be due. If you rejected BA’s offer of transportation, you shouldn’t expect them to pay for you to go by rental car; that’s not reasonable and a voluntary choice. Did you actually incur any extra cost (beyond petrol) of collecting the car in Miami rather than Orlando?

    The luggage is an entirely separate issue, outside the scope of UK261 and you are entitled to buy essential replacement items that are “necessary, appropriate and reasonable”.

    NorthernLass 8,490 posts

    I missed that it was a BA bus option, assumed they were referring to public transport!

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