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In early Jan I returned from Tokyo via Helsinki after BA advised that my flight was cancelled. On my return I learned that the flight was not cancelled but there was an aircraft change. I asked BA why I was told it was cancelled. The reply was
“ We’re sorry it was necessary to cancel your flight to London . We take all reasonable measure to avoid cancelling a flight. BA 006 on 5th January was cancelled because adverse weather conditions “
Their bad English, not mine.I replied telling them that the flight was not cancelled, so why say so ?
They then said
“ We’re sorry it was necessary to change your flight which was due to adverse weather conditions. “Then I asked why weather causes an aircraft change and why they had told me the flight was cancelled in the first place.
“ we’re sorry it was necessary to change your flight due to adverse weather conditions caused by earthquake in Japan “
Am I talking to a machine ? The standard of English is awful and they are talking nonsense.
I wasn’t looking for any compensation but the longer this continues the more inclined I become to expect at least a few Avios for my lost day of holiday.
If it is a person are they just saying anything they like in the hope that I’ll go away?Is this conversation via email or is it via chat? If the latter you’re definitely talking to a bot. You need to type “speak to agent” if you want to chat with a real peraon.
It’s email.
They all use AI, rather than typing the whole email. No manpower can meet that demand.
The agent chooses the template, fill it up with the particular details of yours, and then it is put together by a primitive kind of AI at the best.It’s not AI, it’s some simple rules based programming. They won’t have progressed to simple machine learning, let alone AI.
well rule-based programming *is* AI, if we are splitting hair. Or the AI of 70s or 80s…
excellence of BA IT goes well above and beyond of ML 🙂
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