Downgraded – in airport benefits?
11th June 2023 at 08:30DTR 105 posts
We were cancelled yday and downgraded on a new flight today. We’ve had nothing in the way of comp for the downgrade (though I will be putting in a claim/complaint).
Would you still head to the Club Europe check-in and request in-airport benefits like lounge and fast track security? Is that something that can do? Main motivation for this is the play room in Galleries south which works well for our toddler. I’m also keen to ask to be put back in CE in the space is ultimately there, which I’d be asking at check-in.
Am I wasting my time heading to CE check-in with a downgraded seat?
Thanks for any tips.
D11th June 2023 at 08:41sxparkin 54 posts
My experience of these things is ‘Computer Says No’ – staff in lounges will not let you in if your ticket is not valid and or you are not the correct level of BA exec club (eg you can go in if in economy to lounge with Silver or Gold but it needs typically to be economy on a BA code share flight)….I would try and handle this OTP now and not wait – at the airport rarely works in my experience – as staff tend to stick with what your ticket says There is very little if any ‘in the moment discretion’ …others may have other tips and insights that are better than mine But hope this helps a little eg Act now !11th June 2023 at 09:12Grant 102 posts
It worked for us a couple of weeks back. Club check-in agent was happy to deal with our bags and was also able to check CE availability on our new flight. He then walked us to the fast track security queue and put us in there. At the lounge I just explained the situation and the agent was happy to let us in, although there I think it helped that I had the BPs from the previous days flight to hand.11th June 2023 at 09:16George K 284 posts
While you are sometimes hostage to whoever you end up talking to, I think that if you have your original boarding pass from yesterday on hand, you have a better chance of success. Just explain the situation and show both boarding passes. Not sure about fast track security, but lounge access should work.
I can’t tell if this downgrade arrangement is acceptable to you, but if not, you could try your luck at the customer service desks close to the A10 gates.11th June 2023 at 10:02DTR 105 posts
Very helpful, thanks. I have yesterdays boarding passes printed so will try my luck at CE check-in. Will let you know how it goes.11th June 2023 at 10:05AJA 992 posts
Alternatively if you’ve been rebooked as a result of the cancellation yesterday just go to one of the restaurants in T5 and send the bill to BA – they are on the hook for duty of care expenses. Just don’t charge any alcohol to them.11th June 2023 at 10:17DTR 105 posts
That’s an interesting angle. We were notified the night before (18 hours prior) so has not left home. Does that make any difference?11th June 2023 at 10:19AJA 992 posts
Ba is still on the hook for duty of care. You could have stayed in a hotel last night and charged it to BA.11th June 2023 at 10:22DTR 105 posts
Super- thanks11th June 2023 at 10:22AJA 992 posts
I’d still go to the club check in and ask for lounge access. That would be an easy solution for BA that wouldn’t cost them anything but if you get the brush off then go to a restaurant.11th June 2023 at 10:28Blair Waldorf Salad 1,011 posts
I’d still go to the club check in and ask for lounge access. That would be an easy solution for BA that wouldn’t cost them anything but if you get the brush off then go to a restaurant.
Unless you have a particularly long period of time to kill, a restaurant with the bill footed by BA would be preferable11th June 2023 at 10:32AJA 992 posts
😀 maybe but not so great for the little one14th June 2023 at 18:23DTR 105 posts
Thanks all for your advice. We went to CE check-in and they checked us in but confirmed flight full. Family security line anyway so that was swift, and Galleries South let us in so we were happy with that (great for our little one).15th June 2023 at 06:39AJA 992 posts
@DTR Thanks for updating us on what you did. It’s helpful as it confirms what others should do in similar circumstances. Definitely useful to kerp hold of boarding passes from cancelled flights. I think you were treated OK by BA and getting access to the Galleries South lounge is what you wanted. Hope the rest of trip itself is / was uneventful.
Don’t forget to put in the cancellation compensation claim and the claim for downgrade reimbursement (not that the latter will amount to much)- but every little helps! Also might be worth claiming Original Routing Credit for the TPs and Avios.
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