-
I considered putting this in the ‘How to book return … ‘ thread but I thought it might get buried there.
I booked an outbound LHR-SYD and then a few weeks later when the flights became available I booked the return SYD-SIN stopover and SIN-LHR. We got an e-ticket email after the first booking but didn’t notice that we didn’t get another showing the additional flights. The flights are in MMB and we have seats etc. I tried to get the e-ticket emailed to be but it returned error because of the way it was paid for or something so mindful of reports on here from those who only found out when at the airport that their flights hadn’t been ticketed I rang BA. The guy was helpful and assured me it was ticketed and that he was emailing the tickets to me – luckily i stayed on the phone to him to check the email which didn’t come. He assured me he’d sent it but then after a couple of mins he discovered he couldn’t email it to me either!
The outcome is that we have no email showing the e-tickets but we do have the new ticket numbers – is that sufficient?
Are the ticket numbers showing in MMB?
Do you mean under ‘view/print my ticket’ – no nothing there!
Eticket numbers only show on app not on website
If you go into the booking in the app, the ticket number should be at the bottom of the screen below “view/change my seat”.
If it’s not there, you may have a problem.
That’s where I get the error message when I click on View e ticket.
Open the booking – just click on the journey details below the PNR on your phone. The next page should show when check in opens, your seat number, then below that the ticket number starting 125-.
Is the trip all on one PNR, or 2 separate ones?
Oops – my mistake. It is there but I didn’t realise that I could see it there. Never really worried about it before seeing reports that bookings hadn’t been ticketed.
Any reason you didn’t just pull the e-ticket from Finnair, many of us have given up with BAs dodgy IT (although this seems to be more user error)
Oops – my mistake. It is there but I didn’t realise that I could see it there. Never really worried about it before seeing reports that bookings hadn’t been ticketed.
You say you have seats. In my experience, you can only book seats if ticketed so that’s a good indication in future! Though a ticket number is much safer 🙂
Any reason you didn’t just pull the e-ticket from Finnair, many of us have given up with BAs dodgy IT (although this seems to be more user error)
Because that doesn’t work any more. Finnair MMB no longer accepts BA PNR’s.
Any reason you didn’t just pull the e-ticket from Finnair, many of us have given up with BAs dodgy IT (although this seems to be more user error)
Because that doesn’t work any more. Finnair MMB no longer accepts BA PNR’s.
It sometimes doesn’t, but most of the time it still does in my experience.
Qantas can be another good way of checking the booking status. Otherwise, logging out and back into the BA app should ensure that any details shown in the app are up to date (i.e. that they’re not just not out of date cached data).
I’ve tried various BA PNR’s with Finnair in recent months and not a single one has worked, and just tried a couple of new ones as well for good measure. Others have also reported the same.
Never looked at Qantas previously, but as far as I can see they don’t even show the ticket number let alone the full e-ticket, which was the focus of those specific comments.
Yes you do need to be careful of cached data in the BA app. My next flight on Thursday is still showing the old / wrong arrival time, despite being rescheduled by an hour two weeks ago!
- You must be logged in to reply to this topic.
Popular articles this week:
