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I had a complicated booking made during the 50% Avios sale with the Amex 241 voucher in 2020 to Japan. The flights were cancelled multiple times due to the pandemic. BA refused to rebook beyond the ticket validity of 1 year, even though they allowed rebooking out-with the 1 year rule for a few months in 2021.
I wanted to thank @StillintheSun, @lady london, @meta, @JDB and others on their previous posts and contributions which helped me to win my case.
I initially complained to BA in March which resulted in no response other than the automatic response and offering of 10k avios points as compensation. I subsequently prepared my case for CEDR and submitted it in June 2022. CEDR accepted my case in Aug 22 and it was BA’s deadline to submit their case next week. However BA decided to settle and called me to rebook me onto my desired flights in May 2023 to Japan.
I really appreciate the community we have. Otherwise I would have never had the knowledge to proceed with complaints/CEDR. Thank you for those who helped by just sharing their knowledge and experiences.
Great result – thanks for sharing as a lot people have been similarly affected. Could you give a bit more detail, e.g. did you provide a rationale for needing to travel in May 23 as there has been at least one CEDR case where they sided with BA over ticket validity.
Excellent that they settled after you presented your argument, you must have put forward your case convincingly, I had to wait for CEDR ruling in my favour on the same principle
Exactly the same happened to me – settled prior to formal CEDR decision, with an apology. I had argued it well, and gathered (via GDPR) strong evidence BA had, being generous, mislead. They very probably would have lost had it gone to an adjudicator.
I do wonder if there is a financial benefit to BA for settling early (ie CEDR’s fee to them is less)? Anyone know?
And congratulations. But a shame BA made you go so far.
Thank you.
I basically prepared a detailed PDF document of my claim detailing every aspect of the bookings/cancellations. This included a 2 A4 pages worth of arguments. I have to say everything was based on what I’d gathered from what people had posted previously.
My arguments included EC261 article 8 and article 15, CAA guidance for rerouting, I deliberately included a section on how “reasonable” my requests are – stating given it would be a big holiday within current pandemic climate, I need extra time to arrange everything including visas etc, therefore rebooking 1 year from the last cancellation date would not be unreasonable, i.e. May 2023 in this case. I also included a section on how “unreasonable” BA’s conditions of carriage are – citing what @Lady London stated previously.
Well done Mark.
@JDB things are looking up, aren’t they?Well done Mark.
@JDB things are looking up, aren’t they?This is a great win, particularly as it relates to a now very old 50% off ticket, so hats off to the OP.
I’m not sure so much has changed, save that hopefully the huge range of advice here has enabled people to present cases better. These things don’t get handed to you on a plate – you have to present a good argument with supporting evidence/documents. Importantly, the standard BA ticket validity argument shouldn’t dismissed, but rather handled like a snake – carefully.
Superb result. Thank you very much for letting us all know of your victory. Hopefully it will spur others to take on the airlines and win!
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