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Dear HP-ers,
I think I and my travelling companions should be entitled to compensation under Article 7, EUR250 for flights of 1500 kilometres or less but I’d like to check my facts please.
https://www.headforpoints.com/2022/07/10/what-rights-do-you-have-if-your-flight-has-been-cancelled/
The 4 of us had checked in on 4 August (2023) for an 8.20am flight on Sat 5 August. At 9.30pm (4 August) I got a text from “BAeServices” saying “BA726 on 05 August 2023 LHR-GVA is cancelled. …” The message then proceeded to tell me I had been rebooked the following day (6 August) which was 24 hours later. This was wholly inconvenient – car rental was paid, accommodation paid, a day lost, …
On logging onto MMB I managed to book the only same day availability of 05 August, 6.10am. Since BA offered me a reroute the following day and the only available same-day reroute was just over 2 hours earlier – I think I should be eligible for compensation of EUR250 per person.
At a minimum I want to be paid out for the premium I paid for the 8.25am flight when I originally booked. The 6.10am flight was significantly cheaper though I don’t have screenshots to prove that.
Put a claim in using the link at the bottom of your cancellation e mail.
Claim for UK261 compensation and expenses.
Keep a copy before you hit the submit button.It’s important to claim promptly, BA are being very slow at processing.
Look at Flightradar24, it seems your aircraft got stuck in Brussels, perhaps take some screenshots.
Whether BA will pay any compensation depends on whether they claim ‘extraordinary circumstances’ owing to the weather that Saturday. If they accept your claim at all, they will only offer 50% since you arrived earlier than scheduled. While bringing forward your flight by more than one hour triggers full compensation under EC261 this follows a post-Brexit CJEU decision such that under UK261 the position is unclear but BA has seemingly adopted this rather strange mid-position.
BA won’t pay anything in respect of the fare difference for the cheaper flight which isn’t provided for at all in UK261 so would be some sort of fairly tricky contractual claim.
Look at Flightradar24, it seems your aircraft got stuck in Brussels, perhaps take some screenshots.
That will rather reinforce BA’s likely position that Storm Antoni was to blame for the cancellation.
Look at Flightradar24, it seems your aircraft got stuck in Brussels, perhaps take some screenshots.
That will rather reinforce BA’s likely position that Storm Antoni was to blame for the cancellation.
Flightradar24 doesn’t detail causes for delays.
I was just suggesting screenshots be taken for the OP’s records.At a minimum I want to be paid out for the premium I paid for the 8.25am flight when I originally booked. The 6.10am flight was significantly cheaper though I don’t have screenshots to prove that.
This isn’t going to happen. It’s not a legal requirement under the regulations to refund this sort of thing. It would count under the “consequential losses” thst airlines don’t have to pay for such as missed hotel nights and event / attraction tickets.
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