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I put my simple claim in to BA online on Jan 9th . I received acknowledgement and a case number, but BA ask us not to chase them. Heard nothing more in two months.
By comparison Lufthansa paid full EUR1200 for a delay part caused by Heathrow fog and part by airline fault, but they paid in full last month without dispute and within 10 days.
Can anyone say what the current expected date of a reply should be from BA, given their own experience?In my recent experience they won’t pay you, they won’t attempt contact you or reply to your letters.
You’ll need to take them to MCOL after maybe two months, they’ll ask for another 14 days (28 in total) to respond and hopefully at that point they may pay you within 21 days.
So I reckon you may be looking at May/June for your brass.I put my simple claim in to BA online on Jan 9th . I received acknowledgement and a case number, but BA ask us not to chase them. Heard nothing more in two months.
By comparison Lufthansa paid full EUR1200 for a delay part caused by Heathrow fog and part by airline fault, but they paid in full last month without dispute and within 10 days.
Can anyone say what the current expected date of a reply should be from BA, given their own experience?At 21 days I’d ask for payment or reason for non-payment. If no meaningful response then CEDR for me. They’re just delaying it and hoping you go away, many will, hence why they do this. If they’re busy that’s their problem.
I never submit online forms or attempt to contact them via email. A delivery letter to the legal department and all usually sorted within a week, 10 days tops. Dealing with CS is a waste of time. And that’s the case for the majority of the companies nowadays, not just BA.
You think they are simply ignoring legislation? Even after announcing huge profits? Contempt of court??
It’s not a contempt of court to ignore people making claims under the legislation. Unfortunately, like most businesses handling customer complaints, they shake out a lot of them by taking no notice hoping (correctly) that many people will give up. The customer service people are also swamped by people making petty claims to get a few Avios or completely misconceived claims. That makes is harder for everyone else who has a legitimate claim.
While you say positive things about LH above, there are just as many complaints about them here. BA is actually similar – they sometimes pay up in days and other times just stop communicating. It pays to make a very precise, specific and detailed claim in the first place for a quick positive responses.
Approx two months is my experience. Have you been getting automated emails thanking you for your patience?
Approx two months is my experience. Have you been getting automated emails thanking you for your patience?
Nothing other than the original automated acknowledgment
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