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  • Tilly 21 posts

    Hi HFPers

    Am due to fly Faro to LHR, in CE (on 241) with husband, plus 3 year old and 1 year old. Flight showing as delayed, however, man on reception desk in the lounge saying he’s 99.9% certain flight likely to be cancelled. Apparently some fuel issue. Flight before us was cancelled and one tomorrow evening also been cancelled. We’re waiting to find out what is going on but we’re likely to have to stay another night and hope to be flown home tomorrow/another day.

    What’s our rights please?
    1. Overnight accommodation
    2. Getting baggage back – we will need more nappies and one daughter’s medication (yes I know, should’ve put in carry on)
    3. Food and drinks
    4. Being sat in CE rather than ET on next flight we can get on.
    5. Being sat as family on next available flight
    6. Other Compensation

    I feel I should know this as read so much on here over the years but now I’m lkkely in the situation feel like my brain has turned to mush.

    TIA

    Tilly 21 posts

    Other issue is our car is parked in meet and great so due to be collected later tonight. What to do about that too please? Obviously need to wait for confirmation of cancellation and when we will actually get home. Do BA have to stump up the cost of that too?

    JDB 4,663 posts

    1. and 3. BA is liable to pay the reasonable costs of your hotel and food until they fly you home whatever the reason for the cancellation. They give a guide of £200/night but that’s per person in theory. Just be sensible and book something comparable to where you were staying or go back there if it was a hotel. This is on a pay now claim later basis. Obviously keep every receipt.

    2. You should get your bags back

    4. If you are downgraded you will be entitled to downgrade reimbursement, probably at 50% for that length of route – if over 1,500km.

    5. No guarantees but BA is supposed to seat families no more than one row apart. They may use club middle seats if trying to get a lot of people home.

    6. Re compensation, if the fuel issue relates to a problem at the airport rather than the aircraft as suggested by the fact other flights are affected, no delay or cancellation compensation will be due.

    JDB 4,663 posts

    BA isn’t strictly liable for the cost of any car parking issues, but they might nevertheless pay any extra charges you can evidence – I have had them pay. Otherwise it’s insurance, but with any excess might not amount to much.

    Tilly 21 posts

    Thanks. What if flight is just delayed rather than cancelled? App is currently showing delayed until tomorrow late afternoon. So approx 21 hours delayed. Still waiting for confirmation and info.

    nectar collector 287 posts

    Outbound flight this evening got as far as Northern France and then headed back to London after declaring an emergency.

    JDB 4,663 posts

    Thanks. What if flight is just delayed rather than cancelled? App is currently showing delayed until tomorrow late afternoon. So approx 21 hours delayed. Still waiting for confirmation and info.

    Essentially, all the same factors apply if it’s an overnight delay as opposed to a cancellation. The only question is compensation which depends on ‘extraordinary circumstances’.

    Tilly 21 posts

    Cheers. So we’ve been “delayed” until tomorrow afternoon. They won’t put us up in a hotel because all hotels are fully booked so they said find own overnight accommodation. Hilton Vilamoura is fully booked so booked into the Conrad. Hopefully will reimburse everything. We’re not the only ones booked into the Conrad from the flight.

    Tilly 21 posts

    Outbound flight this evening got as far as Northern France and then headed back to London after declaring an emergency.

    Oh gosh, was that supposed to be our plane I wonder.

    The Savage Squirrel 599 posts

    Cheers. So we’ve been “delayed” until tomorrow afternoon. They won’t put us up in a hotel because all hotels are fully booked so they said find own overnight accommodation. Hilton Vilamoura is fully booked so booked into the Conrad. Hopefully will reimburse everything. We’re not the only ones booked into the Conrad from the flight.

    Hope you make it today!

    I’d hold any evidence you have of BA’s refusal and the reason, as well as evidence of the fullness of other hotels (screenshot etc) – this could be useful if they then baulk at paying the full amoount of your claim for a relatively upscale (and so presumably out of their nominal budget) hotel.

    SamG 1,686 posts

    Must admit I did raise an eye brow at the Conrad, but if it was one room for a family of 4 in CE it’s hopefully fine !

    This is your aircraft for today

    https://www.flightradar24.com/data/aircraft/g-neop

    I suspect they upgauged to an A321neo due to a cancellation today . The other flight yesterday I think was cancelled in advance.

    Tilly 21 posts

    Cheers. So we’ve been “delayed” until tomorrow afternoon. They won’t put us up in a hotel because all hotels are fully booked so they said find own overnight accommodation. Hilton Vilamoura is fully booked so booked into the Conrad. Hopefully will reimburse everything. We’re not the only ones booked into the Conrad from the flight.

    Hope you make it today!

    I’d hold any evidence you have of BA’s refusal and the reason, as well as evidence of the fullness of other hotels (screenshot etc) – this could be useful if they then baulk at paying the full amoount of your claim for a relatively upscale (and so presumably out of their nominal budget) hotel.

    Thanks. I didn’t do that, simply because by the time we were told, I just did the first instinctive thing given I had 2 small children by that point getting very fractious and opened my Hilton app to try book at the Hilton Vilamoura where we had been staying. Unfortunately it was fully booked so grabbed the Conrad. Was worried we’d have nowhere to sleep as we were told everywhere was fully booked by BA.

    Tilly 21 posts

    Must admit I did raise an eye brow at the Conrad, but if it was one room for a family of 4 in CE it’s hopefully fine !

    This is your aircraft for today

    https://www.flightradar24.com/data/aircraft/g-neop

    I suspect they upgauged to an A321neo due to a cancellation today . The other flight yesterday I think was cancelled in advance.

    Thank you. Had it have been just my husband and I pre-children I would’ve probably spent more time looking for somewhere less luxurious but we were told at 8:15pm that BA were not putting us up in hotels because everywhere was already fully booked. My 1 and 3 year olds were getting fractious, so felt I had to just book fast. We have a suite for the 4 of us. It is expensive but I didn’t want to not have anywhere to sleep with the 2 little ones when it was already late. We’re not the only ones booked in here from our flight. When told everywhere is fully booked by BA, you just grab what you can find quickly is my view.

    Tilly 21 posts

    We finally made it home late last night. Approx 21 hours later than scheduled. Spoke directly with the Captain who explained the technical problem with the plane on the inbound flight meaning it had to return to London – something to do with 2 systems failing that would cause cabin pressure to drop. Am I right that all 4 of us (including 1 year old) can clain compensation on top of reimbursement of costs for accommodation etc?

    JDB 4,663 posts

    We finally made it home late last night. Approx 21 hours later than scheduled. Spoke directly with the Captain who explained the technical problem with the plane on the inbound flight meaning it had to return to London – something to do with 2 systems failing that would cause cabin pressure to drop. Am I right that all 4 of us (including 1 year old) can clain compensation on top of reimbursement of costs for accommodation etc?

    Yes, every passenger including infants can claim and the rate is the same for all. While it appears the issue was a technical fault, not all such faults are excluded as ‘extraordinary circumstances’ so they may try to deny the claim. Hopefully BA will pay after your ordeal but don’t spend the money just yet.

    Tilly 21 posts

    We finally made it home late last night. Approx 21 hours later than scheduled. Spoke directly with the Captain who explained the technical problem with the plane on the inbound flight meaning it had to return to London – something to do with 2 systems failing that would cause cabin pressure to drop. Am I right that all 4 of us (including 1 year old) can clain compensation on top of reimbursement of costs for accommodation etc?

    Yes, every passenger including infants can claim and the rate is the same for all. While it appears the issue was a technical fault, not all such faults are excluded as ‘extraordinary circumstances’ so they may try to deny the claim. Hopefully BA will pay after your ordeal but don’t spend the money just yet.

    Thank you

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