First – when’s it going to improve?

[NorthernLass]

That’s encouraging. It’s a bit depressing when you’re in a premium cabin and have to actually point to the wine on the menu because the crew haven’t a clue what it is 😂

[TGLoyalty]

Really odd you didn’t get a welcome drink on a exLHR flight someone must’ve forgot to load the duty/Tax paid bubbly or it disappeared quickly.

Some of the outstation flights especially from USA don’t get it due to them wanting to save on the duty or maybe it was process related but sounds better to say it was cost saving.

Re champagne on board it is now rotated between different brands and LPGS has gone/pretty much gone (could still be some knocking about)

Glad you had a much better experience on the return

[smitrax]

From what I learnt from speaking to a couple of the crew, the reason the First service can be hit & miss is:

1. Enhanced training (4 day course) is not being taken up by many crew.
2. Trained crew are mostly utilised on NYC routes. That seems to be the route that BA cares about NPS.
3. Quite a a lot of crew don’t like working in first and don’t try to hide the fact.
4. The actual flying crew can create problems for the service crew by wanting their meals at short notice when they are already mid service in the First cabin.

[Ihar]

Just to clarify, the first line on the First menu states “Our à la carte menu allows you to dine anytime and create your own dining experience. All the dishes on the menu are available for you at any time during the flight.”. Always been asked before take-off, along with multiple drinks (though ex-USA they sometimes run out of bubbly whilst on the ground).

As for crew not wanting to work First… Well you can answer that one yourselves…. 😁