Flight cancellation (Ryanair)

[Mayfield]

Afternoon, just looking for a little advice for my daughter.
She had a flight booked from Rhodes to EMA on Tuesday. Due to the weather the arriving Ryanair plane was diverted and hence their flight home was cancelled, all whilst they were waiting at the departure gate.

She needed to be back in the UK on the Wednesday for work purposed but Ryanair also didn’t have any flight showing for the next day (Wednesday), so the earliest they might have been able to book on would have been Thursdays flight. She therefore ended up purchasing new tickets, with Easyjet, which got her home on the original day.

This holiday was booked as a ‘package’ from On the Beach holidays and included flights, hotel and transfers.

So, I understand that she won’t be entitled for compensation for the cancellation as this was weather related, but I assume that she can claim the addition costs of the new flights to get home?

As she booked with On the Beach, I guess she should direct any claim towards them in the first instance and not Ryanair?

I appreciate any advise as I’ve not personally been in this situation before.

Thanks.

[Bill]

Submit the receipted expenses claim

https://onlineform.ryanair.com/gb/en/eu-261

[JDB]

@Mayfield – there are two angles to this.

1) strictly speaking your daughter should make an EC261 claim to Ryanair (as the operating carrier of the cancelled flight) for the replacement tickets purchased from Easyjet following Ryanair’s failure to offer any appropriate rerouting in a sufficiently timely manner. Your daughter should note carefully whatever interactions (or any inability to contacts them) she had with Ryanair prior to deciding to reroute herself with another airline. Obviously she will need to provide receipts for the tickets and for any other unexpected costs she might have incurred. Ryanair probably isn’t liable for compensation if the diversion was due to weather causing the aircraft to be diverted, but Ryanair could potentially fail to satisfy the second leg of the ‘extraordinary circumstances’ defence – i.e. whether all ‘reasonable measures’ were taken, notably if Ryanair elected to fly the aircraft back empty from the diversion airport rather than collecting the passengers in Rhodes.

2) On the Beach, acting as an agent, has a liability to your daughter under the Package Holiday Regulations, but I think they would expect you to try and get the money from Ryanair first although some full service agents do assist customers with EC261 claims.

[SamG]

https://www.flightradar24.com/data/aircraft/ei-hgy does seem like the aircraft positioned back from Kos. I wonder what happened to the passengers?! Unexpected ferry trip?

[Mayfield]

Thanks everyone for your timely responses. Appreciated!

[Mayfield]

So despite Ryanair requesting VAT invoice for the replacement flight home via Easyjet, they have now advised that they won’t be refunding the cost of this due to my daughter requesting a refund of the original Ryanair flight. She’s sent an email back advising that she didn’t request a refund of her original flight and that this appears to have been sent automatically to her On the Beach booking account when Ryanair cancelled their flight. Ryanair have responded that they are ‘unable to change’ the original decision.

Can I check if she is able to take this matter further and what the best route might be to claim the cost of the alternative flight home?

I appreciate any replies.

Thanks

[Richie]

Until you get further replies, have a browse of https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight

[Mayfield]

Richie wrote:

Until you get further replies, have a browse of https://www.aviationadr.org.uk/how-to-complain-about-a-ryanair-flight

Will do – thanks!

[Blair Waldorf Salad]

Classic Ryanair with the move to cancel pushed out straight away. Water under the bridge now but whilst many millions have happy package holidays via a tour operator, they have far less appeal on HfP because of the difficulties we know are created by the layers of liability and indirect interaction with the airline. I can’t say I’ve seen OTB come up a lot on HfP (except to bemoan their takeover of lounges), but it appears to be covered regularly on the MoneySavingExpert forum. So that might be worth a read for any incident along these lines.

[Mayfield]

Blair Waldorf Salad wrote:

Classic Ryanair with the move to cancel pushed out straight away. Water under the bridge now but whilst many millions have happy package holidays via a tour operator, they have far less appeal on HfP because of the difficulties we know are created by the layers of liability and indirect interaction with the airline. I can’t say I’ve seen OTB come up a lot on HfP (except to bemoan their takeover of lounges), but it appears to be covered regularly on the MoneySavingExpert forum. So that might be worth a read for any incident along these lines.

Thanks