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Got a text last night that my flight to Athens has been cancelled for this afternoon 13:25, they have rebooked us on a later flight at 20:20.
It’s not too bad for all of us but for two of the passengers on the booking they will be at the airport very early as coming from up north on train to London then into Heathrow and cannot rebook.
Is there any compensation claim available?
Thanks
Yes, £220 per passenger plus any reasonable expenses (you can claim for meals). Claim via the EU261 form on British Airways under “make a claim”.
I think you COULD also use manage my booking or call to rebook onto a flight tomorrow, in which case they’ll also pay reasonable hotel costs.
All in all not a bad solution!
Look quickly on Flightradar at status of the flight. Look also at the aircraft number that was scheduled to run it and where it came from and when, and where it is now.
others will be along with other tools.
I’d definitely make an attempt or few to contact the airline,exlain how hard this is on the members of your party and ask why the flight has been cancelled. Record if you can or take immediate timed and dated notes with number called and if you can, the reference (ie agent identification) of the agent you spoke to
This does sound like BA operational shortage of equipment or crew, their fault so UK 261 claim £220 per seat
Better check any seat assignments quickly as they may have considerably worsened, demand refund of any seat reservation paid
Yes, £220 per passenger plus any reasonable expenses (you can claim for meals). Claim via the EU261 form on British Airways under “make a claim”.
I think you COULD also use manage my booking or call to rebook onto a flight tomorrow, in which case they’ll also pay reasonable hotel costs.
All in all not a bad solution!
It’s £350 for Athens as it is over 1,500km, but it is subject to the airline not being able to claim ‘extraordinary circumstances’ apply.
This is the kind of thing we’re getting reports most days BA is doing on multiple flightd particularly short haul. With a lot of shorthaul connections from longhaul for people landing, say early morning, being force-moved by BA to the lastevening, flight of the day for the short haul flight they are connecting to.
Often where the connecting shorthaul they booked conformed to the officially stated Minimum Connection Time or far exceeded it as booked, eg midmorning/latemorning or even lunchtime connections.off early morning arrivals. BA is moving passemgers off these flights whether they are cancelling them or not, and force moving passengers to highly undesirable last evening flights
So people who don’t fly frequently, or don’t have status, many of these will face a miserable 10-15 hours in the terminal without comfort or lounge, when they had booked a suitable connection for them that BA has deprived them off.
This mass mistreatment of customers for BA’s own commercial purposes stinks. I urge everyone affected to
(1) resist any such change
(2) ensure to claim full meals at mealtimes occurring during any extended wait, these are legally claimable off thw airline provided at reasonable local rates ie for costs at the airport they left you stuck in, ditto ensure to include refreshments as staying hydrated in dry or overheating airport terminals is a health matter
(3) ensure to claim compensatiom where airline, or route, is subject to UK 261 or EU261 compensation for every seatI think this must have happened last night – we were on the 20.35 from LHR to MAN, which was delayed and full, with numerous pax around us grumbling and looking exhausted. Crew were alternately begging and demanding that people check in their hand baggage before we could start boarding. Why they just didn’t require those pax who already had checked bags to also check their hand luggage, one can only wonder!
I don’t know if this is a deliberate strategy by BA so they can sell seats on earlier flights for £000’s – I noticed that on one of the early services today there was a single seat available, in CE, which was £616!
Thank you so much guys. I’ll put in a claim online it says I can do once the trip starts. Not looking to claim any expenses as haven’t incurred anything but will claim the statutory compensation.
Again thank you!
Thank you so much guys. I’ll put in a claim online it says I can do once the trip starts. Not looking to claim any expenses as haven’t incurred anything but will claim the statutory compensation.
Again thank you!
Have you been told why the flight was cancelled?
Some people are far too quick to jump in and say you qualify for compensation or BA is trying to swindle you without out knowing that essential piece of information.
If you haven’t checked in yet ask at checkin, if you’re in a lounge there is a service desk and if not there are a couple of service desks in T5 (the main one is near the lifts / escalators down to the B/C transit.).
This is the kind of thing we’re getting reports most days BA is doing on multiple flights particularly short haul. With a lot of shorthaul connections from longhaul for people landing at Heathrow, say early morning, but their connection is force-moved by BA to the last evening, flight of the day for the short haul flight they are connecting to.
Often where the connecting shorthaul they booked conformed to the officially stated Minimum Connection Time or far exceeded the MCT eg midmorning/latemorning or even lunchtime connections off early morning arrivals, are being removed unilaterally=a cancellation. BA is moving passemgers off these flights whether BA cancelled the whole flight or just the passenger’s booking on it, and force moving passengers to highly undesirable last evening flights.
So people who don’t fly frequently, or don’t have status, many of these will face a miserable 10-15 hours in the terminal without comfort or lounge, when they had booked a suitable connection for them that BA has deprived them of.
This mass mistreatment of customers for BA’s own commercial purposes stinks. I urge everyone affected to
(1) resist any such change
(2) ensure to claim reimbursenent of full meals at mealtimes occurring during any extended wait. These are legally claimable off the airline provided at reasonable local rates ie for costs at the airport they left you stuck in. Ditto ensure to include refreshments as staying hydrated in dry or overheating airport terminals is a health matter
(3) ensure to claim the legally mandated, separate ompensation amounts where airline, or route, is subject to UK 261 or EU261 compensation for every seat. These amounts generally range £220-£520 per seat depending on the full flight set eg Houston to London Edinburgh would qualify for £520 even if only thr London to Edinburgh part of that was cancelled/very seriously delayed., provided all one ticket and you hadn’t booked more than 3hrs59min at the London connecting point.
do any of these website, such as flightaware or flightradar show the actual cancellation reason, or do you need to get this from the airline?
I’ve looked at both these sites but they just seem to show “cancelled”, unless you need to upgrade?
Yes, £220 per passenger plus any reasonable expenses (you can claim for meals). Claim via the EU261 form on British Airways under “make a claim”.
I think you COULD also use manage my booking or call to rebook onto a flight tomorrow, in which case they’ll also pay reasonable hotel costs.
All in all not a bad solution!
@Executiveclubber sadly, if the airline that cancels you offers you a reroute same day no matter how late, a claim for a hotel is unlikely to succeed as it was your choice.
This assumes you did choose the reroute option of continuing your journey as from the flight time that was cancelled, which means travelling as soon as a reroute can be found, rather than you having chosen the other reroute option which you also had the right to choose : to choose a later date to travel on instead, that was convenient to yourself.
do any of these website, such as flightaware or flightradar show the actual cancellation reason, or do you need to get this from the airline?
I’ve looked at both these sites but for just seems to show “cancelled”, unless you need to upgrade?
These days the code BA puts into Amadeus is hidden except from professional users but even armed with that code (and it ending with a Y) you don’t necessarily get compensation. Many delays have multiple causes and these only get analysed after the event. If you can get some information, that is vaguely useful but far from critical; not having the information will not in any way affect a claim abd most information you get will be hearsay and of little probative value. People are less likely to get info for an early cancellation vs a delay. If there is no obvious or ascertainable reason for a cancellation or delay such as weather or strike, you can make a claim at which point the airline will usually either pay or give a reason for refusal, but won’t provide evidence. If you aren’t happy with the answer, you need to pursue the matter via ADR or MCOL and that’s when the airline will need to offer proof.
Unfortunately, with all the ATC issues across Europe at the moment, we are going to see lots of cancellations this summer ascribed to ‘extraordinary circumstances’.
correction above …to count as 1 trip for compensation your booked connection should not have been booked with a gap of more than *23hrs59min* (not 3hrs59 as mistyped above)
Worth noting. I flew from LCY early yesterday morning. Flight loaded, doors closed early and ready to go. Pilot announced flight departure would be delayed due to on going ATC issues in France and we were still waiting for a slot. We arrived at destination about 20 minutes late.
Returned from Athens late last night (flight also delayed by an hour on tarmac, pilot blamed air traffic control). But received an email from BA about my original cancelled flight compensation, all approved and £350.00 per passenger being refunded in next 14 days. All in all not bad flying to and from for £100.00 net. Thanks for the help.
@AY Thanks for the update. That’s good news about the compensation for the outbound being approved so quickly. Not so good about the delay on the flight back but given the issues with fires and extreme temperatures I guess a delay is to be expected.
Did the two of your party that had a very long day at LHR claim any expenses for food and non-alcoholic drinks?
Your report reinforces my view that BA pays out quickly in straightforward cases. Where people have a problem is anything unusual or are convoluted with what they are claiming.
@AY Thanks for the update. That’s good news about the compensation for the outbound being approved so quickly. Not so good about the delay on the flight back but given the issues with fires and extreme temperatures I guess a delay is to be expected.
Did the two of your party that had a very long day at LHR claim any expenses for food and non-alcoholic drinks?
Your report reinforces my view that BA pays out quickly in straightforward cases. Where people have a problem is anything unusual or are convoluted with what they are claiming.
No other expenses claimed as they ended up coming to my house and going with us.
Yes, £220 per passenger plus any reasonable expenses (you can claim for meals). Claim via the EU261 form on British Airways under “make a claim”.
I think you COULD also use manage my booking or call to rebook onto a flight tomorrow, in which case they’ll also pay reasonable hotel costs.
All in all not a bad solution!
Benchmark around £25 per main meal if stuck at Heathrow. As it’s BA, don’t have any alcohol on the bill. I’d be ensuring to claim large bottles of wster too for such a long wait.
No if they’ve offered you a reroute same day, but you choose to fly another day (as you have the right to choose a later date at your convenience if cancelled), then I definitely don’t think you can be entitled to paid hotel nor any meals occurring after the time of the flight they offered you same day.
I’d be putting in lunch and dinner claims.
Just an update, been paid out in 7 days from email. Genuinely surprised as such an easy process having never claimed before.
Just an update, been paid out in 7 days from email. Genuinely surprised as such an easy process having never claimed before.
You’ve done well there. I’ve been waiting since May for a response to a claim. Currently going through CEDR.
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