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With the weather at Heathrow the last couple of days it wouldn’t surprise me if they claim extraordinary circumstances. At an opportune moment it would be useful for your partner to make some extensive notes.
With the weather at Heathrow the last couple of days it wouldn’t surprise me if they claim extraordinary circumstances. At an opportune moment it would be useful for your partner to make some extensive notes.
While it may help at the margin to have kept notes and it is a sensible precaution in a huge range of circumstances (beyond aviation) to keep contemporaneous notes, hearsay will ultimately count for nothing unless there is someone to corroborate that evidence. If VS or any airline claims ‘extraordinary circumstances’ to deny a 261 claim the airline will be required to provide appropriate evidence to the adjudicator or court and that will be the determining factor.
If a passenger has any first hand evidence, that’s a different issue, but one that will be quite rare.
He’s finally taken off about 90 minutes late!! Phew! Christmas day will be 20c and sunny. Lucky him.
Glad to hear he’s taken off, albeit a day late. The handbook for UK/EU261 claims on VS is at https://www.virginatlantic.com/content/dam/vaa/documents/help-centre/Compensation-assistance%20JAN2021.pdf, and the claim form is at virginatlantic.com/euclaimapplication. If they wish not to pay out, they’ll provide a reason in response. As has been mentioned, duty of care (hotel, meals sans alcohol, transport) are covered separately, and those expenses can be submitted to VS, too, if accrued.
It is surprising to hear that, assuming no reasonable way on the VS/DL networks to get your partner to LAX within a reasonable timeframe, that they rejected to re-route on to BA. Did they say why? They can certainly ticket BA on their stock, so this might just be VS trying to stop handing cash over to their arch rivals (plus, of course, save your partner the horror of flying BA!).
It is surprising to hear that, assuming no reasonable way on the VS/DL networks to get your partner to LAX within a reasonable timeframe, that they rejected to re-route on to BA. Did they say why? They can certainly ticket BA on their stock, so this might just be VS trying to stop handing cash over to their arch rivals (plus, of course, save your partner the horror of flying BA!).
The duty of care elements have already been provided and paid for by VS.
There was no rebooking because there was zero availability as mentioned by other posters up thread.
You can’t be rebooked if there isn’t any availability on another carrier.
This is not a case of VS not wanting to hand over cash to BA. There are plenty of instances of BA rebooking onto VS. There are in effect “mates rates” for irrops. It just needs for agreements to be in place and there is such an agreement between VS and BA.
There were seats available on a BA flight.
There were seats available on a BA flight.
But apparently not in economy
Thanks for the links AL.
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