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We are flying on BA0084 which has been delayed flying this evening from Vancouver. We have a connecting flight to Madrid BA064 due to depart at 16.30pm.
I thought the connection would be tight due to the late arrival. We have transfers and a hotel set up for Madrid. We did this flight as a positioning flight as it was cheaper.
However I have just received an email from Amadeus and we have now been re routed to Amsterdam tonight and another flight to Madrid on Friday morning so that we can get the original MAD – LHR flight we were booked on.
We get into Amsterdam just before midnight and leave @ 6.55 am which means we won’t get any sleep and we also have no hotel booked in Amsterdam.
We would prefer just to leave the plane in LHR and drive home this evening. How could we do this as our luggage will be checked in to Madrid ?
Any insight or help would be appreciated as to what we could do or what compensation we would be entitled to?
Many thanks.
You should be on the phone ASAP to the US office which is still open and get rebooking sorted out.
From the looks of flight status there are some later LHR-MAD flights tomorrow (Thursday) that would get you to MAN that night (but I’ve not checked availability and if there isn’t any that is why the rebooking bots are sending you via AMS to get you to your ticketted destination (MAD) ASAP)
At the moment compensation is a secondary issue and will be reason dependent.
We have already checked there is no availability.
Currently on the phone to them. Hoping they will just route our luggage to LHR so that we can leave the airport and go home rather than to Madrid via AMS back to LHR
For Friday 19th all the direct flights are zeroed
Per Expertflyer this is the only option after 1630:
SN 2096 LHR 5:50p → BRU 7:55p
J0 C0 D0 Z0 P0 Y2 B1 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0
SN 3731 BRU 8:55p → MAD 11:20p
J0 C0 D0 Z0 P0 Y2 B1 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0Since you are being re-routed – ask for your LHR flight to be re-instated and the LHR-MAD flight to be delayed to another time.
Wait – are you doing Vancouver/Heathrow/Amsterdam or have they put you on Vancouver/Amsterdam?
The latter changes things significantly.
We were doing YVR/LHR/MAD/LHR so they rerouted us YVR/LHR/AMS/MAD/LHR. After an hour in the phone we managed to get YVR/LHR which suited us as we get home a day early.
We will lose the TP and Avios on the LHR/MAD/LHR which is a pain and the cost of our non refundable hotel in MAD but we get home a day early.
the cost of our non refundable hotel in MAD
Always worth emailing or calling the hotel asking if you can delay the booking to a future date. Many hotels are accomodating on that, even on non-refundable and non-changeable bookings.
We will lose the TP and Avios on the LHR/MAD/LHR which is a pain and the cost of our non refundable hotel in MAD but we get home a day early.
Not necessarily, you should be able to apply for “Original Routing Credit” as this was none of your making. Google that for more details and search on the BA forum on Flyertalk.
We were doing YVR/LHR/MAD/LHR so they rerouted us YVR/LHR/AMS/MAD/LHR. After an hour in the phone we managed to get YVR/LHR which suited us as we get home a day early.
We will lose the TP and Avios on the LHR/MAD/LHR which is a pain and the cost of our non refundable hotel in MAD but we get home a day early.
I thought there was a problem with luggage being sent to an airport that features twice on the same itinerary.
I thought there was a problem with luggage being sent to an airport that features twice on the same itinerary.
Wouldn’t have been an issue as the MAD-LHR flight was a stand alone booking, so they would have needed to collect the bags in Madrid & recheck the next day regardless.
We will lose the TP and Avios on the LHR/MAD/LHR which is a pain and the cost of our non refundable hotel in MAD but we get home a day early.
Not necessarily, you should be able to apply for “Original Routing Credit” as this was none of your making. Google that for more details and search on the BA forum on Flyertalk.
The passengers ultimately went for a voluntary rerouting and curtailed their trip to end in London, so should not be eligible for ORC. Also, in these cases where the trip was designed to save money with a different/cheaper starting point or destination, it’s best to let sleeping dogs lie in case someone works out the passenger owes the airline money. It’s precisely in these situations that people often get caught skiplagging.
We will lose the TP and Avios on the LHR/MAD/LHR which is a pain and the cost of our non refundable hotel in MAD but we get home a day early.
Not necessarily, you should be able to apply for “Original Routing Credit” as this was none of your making. Google that for more details and search on the BA forum on Flyertalk.
The passengers ultimately went for a voluntary rerouting and curtailed their trip to end in London, so should not be eligible for ORC. Also, in these cases where the trip was designed to save money with a different/cheaper starting point or destination, it’s best to let sleeping dogs lie in case someone works out the passenger owes the airline money. It’s precisely in these situations that people often get caught skiplagging.
While I agree that ORC might not be granted in this situation, it is worth a try especially if you need the TP for this year.
You do need to give your skip lagging monomania a rest though: BA have caused them to miss the flight, so there is no way that the passengers owe BA money even if we were in your desired world where BA went after people dropping the last leg.@Matt I have zero desire for BA to chase after people for unused legs; it just happens to be something about which I have very specific and detailed knowledge. It’s when people seek refunds or ORC in these circumstances that BA particularly takes action.
BA caused a missed connection, but did not cause the passenger to decide not to accept the rerouting to the original destination of Madrid; the decision to stop in London (a higher fare) was entirely voluntary.
Equally, to be eligible for ORC you need actually to fly the route (directly or indirectly) you are claiming for. Here the passenger has decided not to go to Madrid, so there is no entitlement to ORC for either flight (to/from Madrid). On your analysis, the pax would also be entitled to delay compensation as the proposed rerouting arrival in Madrid would have exceeded the delay threshold, but again you need to fly to be eligible.
Regardless of the argument about highlighting to BA the loss of final legs, I don’t think ORC would cover this anyway. It covers disruption on the day/journey, not alternate destinations accepted in advance.
I’m not being critical of @Sobeboy15 but anything non-refundable on an ex-EU with positioning before and after is not a good idea.I appreciate the comments above by my OTP to PHX TP run pre covid had a similar miss connection and we were able to claim for ORC for both TPs and Avios.
I would claim and see. What you do or others recommend is their own opinion, I fully understand their thought process but it costs nothing to email other than 5 minutes of your life.
“He who dares Rodders”…….
Having just recently landed from Vancouver. We were happy to fly to Madrid to complete the booking.
However we arrived to late to get that connection so BA routed us on a flight to Amsterdam arriving at 11.05pm with a flight leaving AMS at 6.55 am the following morning.
When you reach a certain age having two nights of disrupted sleep is not good. By the time we found a hotel in AMS and cleared immigration it would have gone 12am and we would have to be at the airport at 4.55am the following morning.
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