Flight delayed more than 5 hours but no reply from BA yet

[AJA]

@KLflyer thats good news. Thanks for the update.

I’m pretty sure you’ll get the money sooner than 28 days.

[KLflyer]

Hi AJA
You are correct – payment notice received today and in bank tomorrow so only a few business days.

[Matt]

Just to circle back to this, despite what JDB says there is no need to wait for a response from BA prior to going to CEDR – it specifically covers cases where you haven’t received a response after 8 weeks. While CEDR isn’t quick either, it doesn’t tend to lose cases for months in quite the same way as BA and it’s possible to keep track of your claim rather better than BA.
If BA pay up first then you can discontinue your CEDR claim, if they refuse then you’ve already started your CEDR claim.
MCOL would be a quicker alternative, but less customer friendly unless you’re used to that sort of thing. It also has the potential to cost money (court fee) if BA comes up with a valid defence, so I am not sure why JDB is keener to recommend that rather than CEDR in the absence of an initial reply.

There is a very good UK/EU261 thread on the BA Flyertalk board, which covers a lot more cases than this forum with a lot more accumulated information.

[tomahawk]

Still waiting for mine. All I have received from BA is an email telling me the case reference number has changed.

[JDB]

Was the change of case reference no. in connection with asking you to upload documents? I have had this which they said that was the only mechanism to enable such upload and that the original case number remains the effective one.

[points_worrier]

@Tomahawk, whilst I totally agree with @JDB it is useful to respond to BA’s claim re: their response for CEDR, this should not delay you escalating to CEDR.
You are allowed to respond to BA’s response in CEDR following BA submitting it.
By submitting to CEDR, you effectively escalate the complaint to BA’s team who know what they are talking about. Whilst they are not a pushover, they do tend to know what they are talking about.
Additionally, BA will get charged for a complaint to CEDR, so it might incentivize them to actually respond to their complaints in reasonable time.

[BA Flyer IHG Stayer]

Apparently BA has changed its claims handling system hence the changed case numbers.

[JDB]

Matt wrote:

Just to circle back to this, despite what JDB says there is no need to wait for a response from BA prior to going to CEDR – it specifically covers cases where you haven’t received a response after 8 weeks. While CEDR isn’t quick either, it doesn’t tend to lose cases for months in quite the same way as BA and it’s possible to keep track of your claim rather better than BA.
If BA pay up first then you can discontinue your CEDR claim, if they refuse then you’ve already started your CEDR claim.
MCOL would be a quicker alternative, but less customer friendly unless you’re used to that sort of thing. It also has the potential to cost money (court fee) if BA comes up with a valid defence, so I am not sure why JDB is keener to recommend that rather than CEDR in the absence of an initial reply.

There is a very good UK/EU261 thread on the BA Flyertalk board, which covers a lot more cases than this forum with a lot more accumulated information.

@Matt – I have never said you “need” to wait for BA’s response as I’m fully aware of the rules. What I have said is that you place yourself at a considerable disadvantage by going to CEDR without knowing BA’s argument. BA will often exploit this and it makes it harder to change or adjust your position later.

In respect of my suggestion re MCOL upthread it related to the OP’s apparent urgency to get a response. While it involves paying a fee, it would have ensured a response within 28 days and if the case were clear cut, BA would almost certainly also settle within that time. Obviously you need to be confident of your position – the case you have commented on in another thread would be a good example of one not to take to MCOL.

CEDR has long delays at the moment and for more complex issues or more nuanced cases, there’s a fair risk that BA’s bad arguments bamboozle them.

[tomahawk]

JDB wrote:

Was the change of case reference no. in connection with asking you to upload documents? I have had this which they said that was the only mechanism to enable such upload and that the original case number remains the effective one.

No, it says its due to “systems changes we are currently implementing”