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It’s not quite as simple to check it’s properly ticketed as some folk say in my opinion. You need to know all legs are ticketed, if you’ve changed a booking is it a new ticket number or for some changes just a revalidation.
How Joe Public is supposed to know he’s not got a valid ticket if he’s clutching his email receipt with ticket number at check in I’m at a loss tbhWhilst the above is all true, the issue I have (and many others) is adding a return when it wasn’t available when we booked the outbound. Anyone using Avios with popular routes will do this, so I wouldn’t class this as “complex”.
Not quite sure why this requires a full manual ticket reissue. I assume part of the problem is by the very nature of it, these bookings tend to be 11 months out and therefore are always at the back of a queue.
@ekposh – you may not be “quite sure” and there’s a hint of anti BA sentiment, but this isn’t BA being difficult, it’s simple IATA ticketing rules. You have booked a one way ticket and have asked to turn it into a return one. It rather obviously requires re-ticketing not merely reissue. BA is agreeing to breach its rewards redemption terms to allow you to do this at all, so don’t bite the hand that feeds you!
@HampshireHog – I have to help my 97 year old Dad with some things, but not simple things of that nature – really how difficult is it to check ones travel tickets?@JDB – not everyone is working with the same set of cognitive tools.
What we deem easy (or not difficult) – it is not the same for everyone else.
Nor does everyone have a JDB on hand to help. Some people are really doing these things alone, sadly.
We the HfP delegate are a group of very prepared people 🙂 – but the non-frequent/young/elderly/inexperienced/otherwise infirmed traveller is really not going to look (or even know to where to look) for this 125 number – or even know it exists.
@JDB – three things.
1 – no real anti-BA sentiment
2- frustration lies in the fact that I call every week to be told it will be reissued in 48 hours. It’s been 2 months. Just tell me I’m travelling next July and it won’t happen until January and I’ll stop bothering.
3 – I used to work in ticketing for another airline so whilst my question was unclear – I know why the ticket needs to be reissued,a phone agent should be able to do this. The airline in question introduced this a good 7/8 years back.
Let’s assume the KUL flights get pushed back again to post July and my ticket was never reissued? Will BA shaft me there? I assume they’ll say it was never ticketed and I’ll be left to my own devices. Otherwise, frankly I couldn’t care less when the ticket is reissued.
@ekposh – you don’t need to have a ticket for your 261 rights to be engaged.
Most call centre staff have only the most basic ticketing training and reissuing a ticket is, as I am sure you will recall, more complicated that simply issuing a ticket. BA has very few fully trained ticketing staff, so when you ask for something complex, it all depends what’s going on as to whether a ticket for next year will be issued in a couple of days or in five months. A real travel agent wouldn’t issue the ticket until much nearer the time. The rules of reward bookings say you must book both legs at once, for this very reason, so it’s a major concession that BA allowed you to book it the way you did. Anyway, what’s the hurry?
Fair enough, my biggest concern is any disruption. I also feel slightly less safe that a booking with no ticket might eventually get cancelled and then it will be a battle to get those Avios seats back.
But you’re quite right, if 261 is invoked anyway and there is no risk of segments been cancelled (in said previous airline I worked for, you’d often get warnings in the PNR that segments would be cancelled, though granted that was likely to happen to satisfy farw rules) then there is no rush. Rant over 🙂
Fair enough, my biggest concern is any disruption. I also feel slightly less safe that a booking with no ticket might eventually get cancelled and then it will be a battle to get those Avios seats back.
But you’re quite right, if 261 is invoked anyway and there is no risk of segments been cancelled (in said previous airline I worked for, you’d often get warnings in the PNR that segments would be cancelled, though granted that was likely to happen to satisfy farw rules) then there is no rush. Rant over 🙂
I am sure we’ve had cases on here where un-ticketed flights got cancelled and BA tried to wash their hands…
Oh dear. Thanks for the tip to check on the APP.
I’ve was talking to BA on live chat today, asking why i cant book my seat reservation in on one of the legs of my HKG->MAN next March (Which has been booked since March this year!). Instead, it’s telling me “Visit the website of the airline you’re flying with to select your seats”.
Got nowhere with live chat, took 30 minutes of security and waiting to be told to call instead. Since reading this thread and downloading the APP, it looks like my jump from LHR -> MAN isn’t ticketed on my Avios booking.
@JDB – not everyone is working with the same set of cognitive tools.
What we deem easy (or not difficult) – it is not the same for everyone else.
Nor does everyone have a JDB on hand to help. Some people are really doing these things alone, sadly.
We the HfP delegate are a group of very prepared people 🙂 – but the non-frequent/young/elderly/inexperienced/otherwise infirmed traveller is really not going to look (or even know to where to look) for this 125 number – or even know it exists.
Well @Skywalker it may not apply to you but it makes me laugh reading posts here by people who have endless complicated ruses to rip off credit card providers and other hapless firms, but still claim it’s much too difficult to find a ticket number. And yes, some of them are the very same people!
“you don’t need to have a ticket for your 261 rights to be engaged.”
@JDB would you mind elaborating on the above?Booked KUL LHR for late April next year approx two weeks ago. Still no E ticket nor payment taken. Don’t mind waiting but if the route was cancelled for summer season 25 in the meantime, could BA not say you never had a ticket nor paid as basis for declining to re-route?
Ps BA did take the avios and booking is showing in the app if that matters.
@Gary – you simply need a confirmed reservation, defined at Article 2(g) to have 261 rights.
“ ‘reservation’ means the fact that the passenger has a ticket, or other proof, which indicates that the reservation has been accepted and registered by the air carrier or tour operator”
Your reservation confirmation/e-ticket receipt meets the standard.
@Gary – you simply need a confirmed reservation, defined at Article 2(g) to have 261 rights.
“ ‘reservation’ means the fact that the passenger has a ticket, or other proof, which indicates that the reservation has been accepted and registered by the air carrier or tour operator”
Your reservation confirmation/e-ticket receipt meets the standard.
and an eticket receipt as a prospective passenger this is all I should reasonably need to believe I have a ticket…
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